Oskar PineÃ…, Home Buyer in Lynbrook, NY

How come agents do not return calls?

Asked by Oskar Pineño, Lynbrook, NY Wed Jan 28, 2009

We've called a short list of agents... and none of them has returned a call. Emails and voice mails have been left too. Nothing. What's up???

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Carol Bromm, , Babylon, NY
Wed Jan 28, 2009
If you did not receive a return phone call from several agents, it could have been that they did not understand your phone number. I would suggest you repeat it slowly and clearly when leaving messages as though someone on the other end is writing it as you speak it and say it twice. I can't tell you how many times I received a clear message and then the phone number was rushed and not clear at all.

I am surprised to hear you received no response with e-mails too. If your email address has an underscore in it, our MLS did not recognize it, but that was supposed to have been taken care of.

You may also have been working with part-time agents who are busy at their "real job" and only check their messages on weekends. A home purchase is too large and complex for an agent to work in their spare time. What happens when you need an inspection during the week and they aren't available for you?

I work in the Copiague area. If you would like to work with a full time Broker, feel free to contact me.

Carol Bromm
Prudential Douglas Elliman
631 422-8269
1 vote
Thomas McGiv…, Agent, Farmingville, NY
Wed Jan 28, 2009
Oh Hum. Oskar - depends on the short list of agents you called. Expand your list - call more agents. You're buying in copaigue - very good. 631.831.9048 is my cell phone. My office is in West Islip.

Add me to your list. Forget those you've called.

In this business, a lot of agents, even today in this buyers market, are LISTING agents. They really don't specialize in and nor do they want to, work with buyers. They want listings and they pursue them solely.

That's just a short answer to your question. I'm here when you're ready.
Web Reference:  http://www.tommcgiveron.com
1 vote
Gina Lollo, Agent, Setauket, NY
Wed Jan 28, 2009
Agents should return their calls, that is not good business practice.

I would have to disagree with the whole "part time" agent thing only returning calls on the weekend. I think it has to do with the personal committment or LACK that an individual has to providing customer service for their business and potential clients.

Committment and dedication.......are key.
I like what Carmen said, at least you know who you dont want to work with. GOOD LUCK......
1 vote
Carmen Di Bi…, Agent, New City, NY
Wed Jan 28, 2009
Are you calling listing agents to get info on a property? If so, find a buyer agent to work for you instead. Go to Open Houses or walk into a real estate office and interview an agent. There is no excuse for an agent not returning your calls. Look on the bright side, now you know who you do NOT want to work with.
1 vote
Linda Muraski, Agent, Glastonbury, CT
Wed Jan 28, 2009
Dear Oskar,
I am sorry to hear about your experience with Realtors. At Century 21 Clasic Homes in Glastonbury, Ct, we have built our business on customer service. Excellent customer service means repeat business for our company. This year, consumers awarded our office with the prestigous Century 21 " Quality Service Award". Without our customers we would be out of business!
My advice to you is, if you are not hearing back from your Realtor, it is time for a new Realtor. There are many true professionals in this field eager to serve your real estate needs. If you log onto Century21.com you will have many real estate professionals to choose from.

Best wishes with your real estate needs.
Linda Muraski, Broker - Owner
Century 21 Classic Homes
Glastonbury, CT
1 vote
Jaishree..Ja…, Agent, Woodbury, NY
Wed Jan 28, 2009
I am sorry to hear about your frustration ( I don't know who you have called). My philosophy is a Great Customer Service and one of the very important thing is to get back to the client in an appropriate or very short amount of time. I will be very happy to speak with you, please feel free to call or email me.
Jane Zipelwar
1 vote
Eric Popp, , Brainerd, MN
Wed Jan 28, 2009
I don't know what the agents are like in your area, but getting back to clients is a very important part of what we do. I would suggest trying to get a hold of agents that have a good track record of selling homes. To make sure your not trying to get a hold of someone that is in the bussiness part time.
Web Reference:  http://www.ericpopp.com
1 vote
pdavisadv, , Copiague, NY
Sat Aug 17, 2013
Phyllis - Advantage + Copiague, NY

Correction: Email Pdavisadv@yahoo.com
0 votes
pdavisadv, , Copiague, NY
Sat Aug 17, 2013
Hi Oskar,

This is Phyllis @ Advantage + Realty in Copiague, NY (South Shore Long Island), please feel free to contact me directly at pdavisadc@yahoo.com..

I would be delighted to assist you, if you are still in the market for a home.
0 votes
Gina Lollo, Agent, Setauket, NY
Wed May 23, 2012
I would suggest that you interview a
few buyers agents and then decide who would make the best fit for your situation. As a buyers agent, they will be 100% dedicated to you.

Gina Lollo
Gladstone Group
(631) 335-7078
0 votes
realestate_l…, Agent, Fresh Meadows, NY
Wed May 23, 2012
what do you need help with?
0 votes
Thomas McGiv…, Agent, Farmingville, NY
Mon Feb 16, 2009

another person on trulia posted something and disappeared. no response back - anyone get a response from this gentleman?
0 votes
J R, , New York, NY
Sun Feb 15, 2009
Sorry that some agents didn't call you back. I don't know why they didn't, but I'll tell you when you may not get a call back or a message from me:
1. can't understand the number you speak on the voicemail.
2. call my cell with blocked number plus #1.
3. I call back, and get a generic recording or a recording with a different person's name on it from the name you left on my voicemail and I don't get a return call when I leave a message there.
4. you call, I miss the call, and when I call back 5 seconds later it goes straight to voicemail and I don't get a return call.

Oskar, you can always try calling again. I've heard cell phone can actually drop calls in the middle, and even land lines can have static occasionally.
0 votes
Eric Anderson, Agent, Warwick, RI
Sun Feb 15, 2009
I am very sorry to hear several agents have not called you back. Most fulltime agents I know get back within a short time if they don't answer on the first call. This market has cause more agents to become part time and that is more likley the people you are calling.

Eric Anderson
Keller Williams Realty
Cranston RI 02920
0 votes
Bill Eckler, Agent, Venice, FL
Sun Feb 15, 2009

We have the same problem with insurance companies..............

Try posting your specific needs on Trulia and see what happend. We believe you will find the professional support you are seeking.

Keep trying..........

Good luck
0 votes
Ralph Windsc…, Agent, Hauppauge, NY
Sun Feb 15, 2009
Sorry that those agents haven't returned your calls. When some do that, it makes us all look bad. As you can tell from the many responses, there are hard working, professional agents out there that answer phone calls and give good service. You may want to consider working with a certified buyer representative who will work for you instead of the seller. I would certainly be available to assist you. I promise to return your call or email.

Ralph Windschuh
Certified Buyer Representative
Associate Broker
Senior Real Estate Specialist
Century 21 Princeton Properties
0 votes
Dallas Texas, Agent, Dallas, TN
Wed Jan 28, 2009
WOW, only way an agent is paid upon your closing. Our response time approx. 2 hours from point of e or voice mail left. Contact a local Trulia agent assist in your real estate services.
Web Reference:  http://www.lynn911.com
0 votes
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