How can a bank not have your mortgage info.....?

Asked by Orange Grove, Los Angeles, CA Wed Dec 5, 2012

cit mortgage claims the loan was transferred to American home mortgage .AMERICAN HOME MORTGAGE DOES NOT SHOW ANY RECORDS OF THE LOAN.

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Abe Chang, Agent, Los Angeles, CA
Wed Dec 5, 2012
There's a chance AHM may have sold your loan to another lender too! So yes, contact the company you make your payment to. In my opinion, banks are a mess right now. It takes a lot of patience and time when you call them. There's a chance you'll probably be transferred a few times, be given more phone numbers to call because "that's the department that handles your loan" etc. Hopefully this won't happen, but be prepared for that.
1 vote
Scott Godzyk, Agent, Manchester, NH
Wed Dec 5, 2012
You will want to contact who you are paying your mortgage to. be careful in what you print in an open forum such as Trulia. You do not want anyone getting your personal info. You should have received a letter with servicing info if your loan was transferred. One note is banks have different departments. calling AHM service line may not be the servicer who is servicing your loan as it was transferred. They may have another divivsion who does not have access to each others accounts,.
1 vote
Jim Paulson, Agent, Boise, ID
Sat Jan 3, 2015
I would keep making your payments to the original lender and document that attempt so it doesn't ruin your credit while this gets sorted out.
0 votes
Dorene Slavi…, Agent, Torrance, CA
Fri Jan 2, 2015
Whoever is taking the money for your Mortgage Payments has the information you are looking for.
0 votes
cathysmith135, Home Buyer, Wilmington, DE
Mon Dec 29, 2014
That's a great question. It looks like you shouldn't be going through the bank for your mortgage. If you have bad credit, it's best to search out companies that will support you despite the bad credit. That's the best way to ensure that you get your money's worth.
0 votes
that's a horrible answer.
Flag Thu Jan 8, 2015
carlos parra…, Other Pro, Monrovia, CA
Thu Dec 6, 2012
Are you still making payments? To whom? That is who you should be contacting.
0 votes
Kawain Payne, Agent, Seal Beach, CA
Thu Dec 6, 2012
You should be getting a notice regarding who is now servicing your loan.

Make sure you are contacting the CORRECT company for example:
" American Home Mortgage "" could be one company and "American Home Mortgage Servicing Corp". could be another.

I would not worry, too much. When the payment due date is near, someone will send you a mortgage statement. :)

Best Regards,
Kawain Payne, Realtor
0 votes
Sonya Coke, Agent, Los Angeles, CA
Wed Dec 5, 2012
Did you receive a notice letting you know the loan was being transferred? If you did there's usually information on the notice that will help you reference your loan with American Home Mortgage.
0 votes
Maria Cipoll…, Agent, Coral Springs, FL
Wed Dec 5, 2012
They are significant risks when Banks originate your loan that they do not want to keep on their books. As the recent financial crisis has revealed, there are significant funding and liquidity risks for the bank or financial institution that they don't want to keep. I am sure that soon you will receive a letter from any bank or financial institution that is holding your mortgage now. It just take a few days to process the paperwork.

Best of Luck,

Maria Cipollone

Century 21 Tenace
0 votes
SERGEY FEDNOV…, Agent, Beverly Hills, CA
Wed Dec 5, 2012
Mortgage company servicing you loan could of sold your loan to other company.
Sometimes it takes a few days for the information to be transferred and imputed to their system.

Best way is to contact your original mortgage company and try to trace it from there.
0 votes
Caroline Har…, Agent, Northridge, CA
Wed Dec 5, 2012
Contact the company you make payments to. They service your loan and should know where your loan is.
0 votes
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