I have not worked with Citywide (never heard of them), however no short sales or foreclosures are a picnic to deal with. Expect delays-it may be up to 60 days before you receive a response. And, you may never recieve a response. If you decide to put an offer on one, make sure the timelines for inspections, etc. begin AFTER lender short sale approval so you do not spend money if it is never approved.