Did you sign a buyer's agreement? If so, what are the terms? If you are selling your home and your are listed with your agent, what steps have you taken? First speak to your agent, then to the office manager and I would contact the local Board of Realtors and the MLS if you are still unhappy. Often, however, things can be worked out by assigning another agent in that office to work with you. If you are truly unhappy and have just cause, there is no reason why you can't move on.