Does anyone understand the process to purchasing a home from Cartus?

Asked by Jim, West Chester, PA Tue Dec 9, 2008

I have an open offer with Cartus that was submitted on Nov 17th. The Cartus contact was on vacation, for a week during Thanksgiving. I was told that the offer was finally submitted by the Cartus agent to their financial folks at the end of last week. My agent has had little insite to the process, and it appears that Cartus is dragging their feet. Does anyone know how their process works? Any help or advice would be greatly appreciated. Thanks.

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Gita Bantwal, Agent, Jamison, PA
Sat Feb 21, 2009
I hope you have heard from them by now. In situations such as this the buyer's agent contacts the listing agent who will know who to contact at the relo company. I have not seen it take so long with relos.
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1 vote
John, Home Buyer, New York, NY
Fri Feb 20, 2009
Unfortunately, this is the way Cartus does business. I had the same experience with them. It is amazing that this company stays in business.
1 vote
Bob and Rich…, Agent, Newtown, CT
Wed Dec 10, 2008
Cartus is a relocation company. You should have had a verbal response from Cartus on your offer within 2 days of submitting your offer. Typically, when a Relo employee is on vacation, someone else on the team can make the decision. I suggest you contacting your Realtor and telling them to call the Realtor who is working for Cartus and push for an answer. 4 weeks is completely unacceptable and is not good in terms of your offer being accepted.
1 vote
Nick & Trudy…, Agent, Devon, PA
Wed Dec 10, 2008

Cartus is a Relocation company and they usually work through an agent who is listing the property and insist on certain forms to be used. Relocation companies do take longer to process the paperwork, especially if they are the owners of the home. That your agent does not have insight to the process means they have had little experience dealing with relocation companies. The length of time this has taken is unusual and pressure should have been brought by your agent for a quicker response. See the link below for a brief overview of Cartus
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1 vote
Jill Callahan, Agent, Media, PA
Sun Nov 28, 2010

Usually two agents come out to view your property and then they each send a very lengthy report back to Cartus. The Cartus specialist will then contact you and discuss your home and how to properly market it to get it sold. I'm sure your specialist will get back to you shortly and go over your options. Unfortunately during the holiday season people take off but they should be back this week and you should be hearing from them over the next couple of weeks. Best of luck!
0 votes
Arleen Pecone, Agent, West Chester, PA
Wed Dec 10, 2008
I did not ever sell homes for Cartus but have sold several relocation homes during my career. It is not uncommon for the process to take an inordinate amount of time but I do think you should expect at least a verbal acceptance or counter some time this week.
Hope that helps.
0 votes
Bill Eckler, Agent, Venice, FL
Wed Dec 10, 2008

Is this a foreclosure?
Did you provide a loan approval letter?
Did you give them a deposit?

If this is an initial offer, the wait of nearly a month with no word in not good. At this point you and your agent should be on the telephone expaditing your contract. It's important to know where it is right now and if everything necessary for consideration has been provided.

It is very common for materials and even contracts to become lost during this process....make sure your informationis accounted for and you have the NAME and NUMBER of a responsible contact person that can keep you appraised of your offer.

Good luck
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