I know your question is posted two years ago, but I only hope that this reaches all potential customers before they make the biggest mistake of their lives.
We built in Hutto (Austin, TX area). But have dealt with this company as far up as we could (regional offices, their corporate attorney, anyone we could get a hold of).
We purchased a home with Gehan back in August 2014. Not to mention we moved our entire lives from the Bay Area, CA to Austin, TX. We kept in contact with Gehan (our sales agent), our lender (their preferred lender that they kept pushing us to go with), and did everything they asked us to (get paperwork, reply, calls, etc.) in a timely manner. We obviously, and undoubtedly trusted that since we did everything on our part, they would too!
Long story short is that Gehan DOES NOT CARE ABOUT THEIR CUSTOMERS. They aren't in the business of building and selling HOMES but TAKING POTENTIAL CUSTOMERS MONEY. They're fairly "new" compared to many established builders and my husband and my hopes are to reach EVERYONE and ANYONE looking to build homes and for them to NOT GO WITH GEHAN!!!
Sales agent-Monica Brown- now at the Georgetown location (was at Hutto before that) pressured us to go with their preferred lender- ADVISA MORTGAGE- and told us all the perks of it (money back, credits, blah blah blah, the normal spiel). She really pushed back on us and said that Michelle Wilkins (with Advisa Mortgage) had our (my husband and my) best interest at heart and wanted to get the loan funded ASAP. When in all reality, we did everything we were supposed to (again) and come THE DAY BEFORE CLOSING WE ARE TOLD THEY CANNOT FUND THE LOAN. (Yes i understand this is NOT Gehan, but it's all part of what happened)
When we went back to Gehan to figure out how to get the loan funded since THEIR PREFERRED LENDER dropped the ball and obviously didn't do anything with our file until it was TOO LATE, Gehan tried to ding us $4500 for a 30 day extension. Not to mention, THEY wasted three of those days by saying we should "wait until Monday"--but still try and charge us for it.
We lawyered up and hit the bargaining table. We COULD NOT just keep giving these scum balls more money, especially when they have proven to 1) not care about the customers 2) not do their job 3) not have a good product (that's another story i'll add later). BUT IT IS NOW 8 MONTHS AFTER WE STARTED THE BUILD, THAT IS 2 MONTHS AFTER WE WERE SUPPOSED TO CLOSE--AND WE HAVE WALKED AWAY. We are getting $3,000 of our money back, except I don't have it in my possession yet--all I can guess is that someone working for these scum bags is "processing" it and it will be here some time not in a timely manner. BUT THEY ARE KEEPING ALMOST $9,000 of our money. Per contract, sure it's all "correct" but what my biggest issue is WHY ARE WE PAYING FOR YOUR AFFILIATED LENDER'S MISTAKES???
Tim Gehan, the owner is an attorney too. We could never get a hold of him. Gehan WILL NEVER EVER EVER give your the contact information of ANYONE with "power" to make decisions.
WHY DID WE HAVE TO PAY FOR YOUR AFFILIATED LENDER'S MISTAKES??? WHY DO YOU THINK IT IS OKAY TO SCREW OVER PEOPLE WHO HAVE WORKED SO HARD TO JUMP THROUGH YOUR HOOPS AND RIP AWAY THEIR LIFE PLANS???
If you take ANY advice from online reviews--take this: DO NOT CONSIDER GEHAN FOR YOUR NEXT HOME, DO NOT ENTERTAIN THEM, WALK AWAY, TAKE ALL YOUR MONEY, AND GO ANYWHERE ELSE!
Gehan, your motto, "Gehan HOMES, Designed for Your Life." IS SO SO SO WRONG. It should be, "Gehan, designed to RUIN your life!"