We recently built a brand new home with Mattamy in Litchfield Park, AZ, which should have been complete at the end of May 2016. Our experience with Mattamy from the start to finish was a disaster. Mattamy told us that they are a trustworthy and good company however, they turned out to be the complete opposite. Our first major issue was the staircase. It was supposed to look exactly like the sample home staircase, but the height on our staircase was made 4 inches shorter, as if Mattamy thought that we were midgets. The second major issue was the kitchen cabinets. We up-graded the kitchen cabinets, but what we received was trash. After arguing with them, and calling management, they finally fixed a few cabinets, which ended up being completely different colors then the original cabinets. It was a disgrace. In the master bathroom, the shower was also up-graded. The seat in the shower was supposed to be 12 inches wide, but ours was made 9 inches, where no one could even sit on it comfortably. During the building of the home, the workers left bottles filled with urine in the tubs and trash everywhere It was extremely disgusting and unprofessional work. If we were not there everyday to check on the house, all the trash would still be there today. The list of wrongs and disgrace during the building of the new home goes on and on. At the end, they only ended up fixing the staircase and everything else they refused to fix. We even got to a point where we contacted, Margie Bringas, the Director of Sales, which was very very disappointing experience. We have built new house in the past but we have never dealt with such unprofessional, unhelpful management, who called us picky because we told them that their job is useless.
The same day as our settlement, we had the walk through of the home, and the house was STILL not 100 percent fixed. We asked the supervisor to give us a paper that states that they will fix everything. We have never received any paper. Just a few hours short of our settlement, Ms. Bringas, the Director of Sales, called us and told us that the house is "Livable". For 60 Thousand Dollars extra on a brand new home it should be enjoyable not livable. We never ended up going to the settlement. After all this, Mattamy, forced us to sign the paper, stating that we do not want the home, however, we NEVER said we do not want the home. If anyone is looking into Mattamy home, please think twice before you purchase anything. They are only nice in the beginning until they have your money. Mattamy Homes is nothing but a disappointment and a shame of how they treat their costumers. We were expecting to move in to a beautiful new home for our 30 years anniversary, but thanks to Mattamy, they have ruined our experience for us. The entire construction from the foundation to the top was crap.