From CALIFORNIA LAW
The Credit Services Act of 1984 (Civ. Code Â§Â§ 1789.10 et seq.)
"Credit services organizations (also known as "CSOs" or "credit repair services") do not provide credit. Rather, CSOs offer to obtain loans or extensions of credit for consumers who have experienced credit problems, or to correct or improve such consumers' credit records.
D. What must every CSO do?
File a registration application with, and receive a certificate of registration from, the Department of Justice (Attorney General's Office) before doing business in California. (Civ. Code Â§ 1789.25.)
Obtain a $100,000 surety bond from an admitted surety in favor of the State of California for the benefit of any person damaged by any violation of the Act. (Civ. Code Â§ 1789.18.) (The bond must be maintained for two years after the CSO stops doing business in California.)
Give the buyer, before the contract for services is signed, an information statement that complies with Civil Code Section 1789.15 (described below). The CSO must also maintain for 2 years a copy of the statement signed by the buyer and the acknowledgment of receipt of that statement. (Civ. Code Â§Â§ 1789.14, 1789.15.)
Not provide any service to a buyer except pursuant to a written contract that complies with Civil Code Section 1789.16 (described below). (Civ. Code Â§ 1789.16.)
Complete the agreed services within six months after the date the buyer signs the contract for services. (Civ. Code Â§ 1789.13(b); see Civ. Code Â§ 1789.16 (a)(3).)
Maintain an agent for service of process in this state. (Civ. Code Â§ 1789.13(j).)
E. What are CSOs not allowed to do? (Civ. Code Â§Â§1789.13, 1789.17, 1789.19(a).)
A CSO (or a salesperson, representative, or independent contractor) cannot:
Charge or receive any money or other consideration until it has fully performed the agreed services. (Civ. Code Â§ 1789.13(a).)
Charge or receive any money or other consideration solely for referring a buyer to a retail seller or other credit grantor for an extension of credit, if the credit is, or will be, based on substantially the same terms as those available to the general public, or on substantially the same terms as the buyer could have obtained without the CSO's assistance. (Civ. Code Â§ 1789.13(c).)
Make, or advise the buyer to make, any untrue or misleading statement to a consumer credit reporting agency, or to any present or potential creditor, such as untrue statements about the buyer's identification, home address, credit worthiness, credit standing, or credit capacity. (Civ. Code Â§ 1789.13(d).)
Remove, or assist or advise the buyer to remove, accurate and non-obsolete adverse information from the buyer's credit record. (Civ. Code Â§ 1789.13(e).)
Create, or assist or advise the buyer to create, a new credit record by using a new name, address, social security number, or employee identification number. (Civ. Code Â§ 1789.13(f).)
Make any untrue or misleading representation, or engage in any fraudulent or deceptive act or practice, in the offer or sale of its services. (Civ. Code Â§Â§ 1789.13(g), (h).)
Advertise its services without being registered with the Department of Justice (Attorney General's Office). (Civ. Code Â§ 1789.13(I).)
Transfer or assign its certificate of registration. (Civ. Code Â§ 1789.13(k).)
Submit a buyer's dispute to a credit reporting agency without the buyer's knowledge. (Civ. Code Â§ 1789.13(l).)
Call a credit reporting agency or use its toll free number and represent the CSO as the buyer without the buyer's prior authorization. (Civ. Code Â§ 1789.13(m).)
Attempt to have a buyer waive any rights under the Act. (Any such attempt is a violation of the Act, and any such waiver is void and unenforceable.) (Civ. Code Â§ 1789.19(a).)
Breach the contract or any contractual obligation the CSO has with the buyer. (Any such breach constitutes a violation of the Act.) (Civ. Code Â§ 1789.17.)"
If your "REALTORÂ®" did any of the prohibited or didn't do any of the required, I'd contact an attorney if I were you. Maybe that will stop them from practicing outside of their scope. It's rampant here!