Asked by Brian, Raleigh, NC • Mon Aug 27, 2007
We decided to have a new house built. The builder would not accept pre-sales so we chose one under construction. As we looked at the same floor plan we asked the seller agent if our house would be built the same with the same details as the one we looked at. We were told that it would be built the same, so we made an offer to purchase. Since then we have had an issue with a small detail the chair rail molding. The trim contractor did not put a return on the molding like the house we saw. I contacted the builder and were told that you get what we give you. I also spoke with the general manager and he said the same. He also said he would not change it unless told by the president of the company. I contacted the president of the company and needless to say he told me that we get what we are giving and that it is a personal taste and that he would quote me a price to fix it the correct way. Is there grounds for termination of our contract? Also the customer service stinks.
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