Yes, the bank has different departments within itself that do not work together, ones job is to work the short sale while the others is to complete the foreclosure. The foreclosure process is rather simply and takes a lot less time than a short sale.
As far as your offer, you state your offer is above what they want t to net. There are many myths with short sales and one is teh bank will not state what they want, the only way t o tell is if teh accepted a short sale and the buyer backed out or if the countered a previous buyer who was lower, you can use that info in the future to write a new offer,
There are a few steps that short sales follow. The agent not the bank sets an asking price, The asking price need to be ta or near the true market value in todays market. This amount should not be less than 20% lower than what the seller owes. Once an offer is submitted, the negotiator for the seller submits the offer, prequailification letter, a preliminary hud and net sheet showing what the seller will get at closing with this deal. The bank orders a bpo to check to see what is the market value of the property today.
After going over everything they will accept or counter with what they will accept. Make sure this is in writing and saved by the bank. Nothing verbal counts.
If the short sale was a good one for teh bank, they can delay the foreclosure. You should know with a short sale banks only lose, if tehy go to foreclosure, if there is PMI, then the banks gets paid back, they dont lose.
I wish you luck in working things out