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Kenneth, Home Buyer in Chicago, IL

Can anyone comment on NACA. The Neighborhood Assistance Corporation of America?

Asked by Kenneth, Chicago, IL Wed Jun 11, 2008

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We have been working with NACA for over a year now, and after sending them the same documents again, and again, and again, our house was put up for auction because our NACA representative couldn't get ahold of us (he had written the wrong number and attached it to our account). After hours and hours and hours of trying to get ahold of a single person, not one customer service representative was available and we were not able to save our house. Ooops, did they make a mistake? So sorry, Too late now!
Unfortunately, we were working well with our bank and would have likely been able to work out a deal if we had not contacted NACA. After punting our account to them, Wells Fargo no longer held our account and could not/would not help us further.
By working with NACA, we lost our home. They did not return calls, or even keep the documents we sent them. We sent them hundreds of documents, both by certified mail and fax. It was a huge mess, and I am most upset that we lost our house because we chose to work with them.
My advice: DO NOT WORK WITH NACA UNLESS EVERY OTHER OPTION IS DONE AND GONE!!!!! Beware that if you start an account with them, you limit your options and NACA can't always help you.
5 votes Thank Flag Link Mon Aug 2, 2010
Great program only if you are blessed with a great mortgage consultant. I have been dealing with the Atlanta office. Their lack of communication has caused a lot of frustration with my agent and seller's agent. It has been a very stressful experience and at this point, I would tell anyone, unless you enjoy being ignored during your house buying process, don't use them. Explore other home buying alternatives. I assure you that I followed all of the programs requirements in a timely manner. I have filed complaints properly, to no avail.
5 votes Thank Flag Link Sun Jul 13, 2008
I used naca to purchase my condo in Kansas City. The program is WONDERFUL and delivers every promise it makes. The downside of the program is that you will have a lot of hoops & paperwork to go through, which can be very frustrating. So if you are looking to purchase ASAP the program in not for you. I went to my initial workshop and had my first meeting with my counselor in Feb 07, I got my approval letter in May 07 (you have to wait 3 months to get the letter to show that you can budget and save for the mortage amount you qualify for.) I took 6 months to find my new home. I am very There was about 3 weeks between the time I submitted a contract to closing on my home. Like I said before its a great program, but you will have to stay on top of your housing consultant and I would suggest working with a real estate agent that has worked with the program before, as they can speed things along since they know how the program works.
3 votes Thank Flag Link Wed Jun 18, 2008
People love the idea of NACA, but they hate NACA in practice. I can only comment on the Chicago branch. You can call 30 times in one day and never reach anyone. They are reluctant to give out fax numbers or email addresses. Most clients who begin with NACA close elsewhere.

I have heard better things regarding NACA modifications, but those things were still bad. There are HUD approved agencies that are much better than NACA.

The information in this answer provided by Attorney Ranj Mohip is general information and is not intended as legal advice, nor does the attorney intend to create an attorney-client relationship with any reader by answering this question or otherwise contributing as a member of
2 votes Thank Flag Link Mon Jan 10, 2011
I have not had one good experience with them. The delays are unbelievable and once you're signed up, we could not get a live person on the phone! Not one of mine closed on time and you know the chaos that causes!

Good luck!
Web Reference:
2 votes Thank Flag Link Sat Apr 17, 2010
Being with NACA for 8 years don't have anything good to say about them. they are causing me so much stress and distress on my life I wish I never met them I had enough money to buy my house without their help I would be in a better position now, thanks to the agent that I used I'm In this Mess which will end up costing me a lot of legal fees to protect my property 8 years I had enough. Read the complaints on line their are over thousands if you look in all the states they are located. Thanks
Flag Wed Aug 5, 2015
sorry about your experience. I wish i had your problem because i wouldn't be in this mess they put me through. Please help spread the word everyone that have mortgage with this people especially if you didn't have a lawyer you better check your paper and come back please let me know what do you think about them now. Also do the math see how much money they took from you. it only took me 3 months from start to finish. And since my first month I being trying to get a resolution but they don't care as long as you paying their 50,00 every month, they don't care about anyone. Thanks
Flag Wed Aug 5, 2015
NACA is a crock of BS. I went to the Save the Dream event in Chicago in July. When I went I was 2 months behind in my mortgage payments. Yes. It is true they will work with the lender at the beginning stage to try to work out an affordable solution. I was very excited at first because they negotiated and lowered my payment by almost $500 per month. This was a forbearance and NOT A LONG TERM SOLUTION. I accepted this temporary agreement and was told by NACA and my servicer that the loan would be permanantly modified if I completed the 4 month trial payments and/or forbearance successfully. After the 4 months they did not modify my loan but decided that I needed another 3 month trial period and lowered the payment even more. I successfully completed this forbearance as well. My mortgage company still would not modify the loan. Aslo, I was not aware that even though they agreed to lower the payment for the forbearance, the balance of the agreed principal and interest is still due and payable. All late charges continue to accrue. Now, as opposed to being 2 months behind, I am now 6 months behind. NACA DOES NOT HAVE AN AGREEMENT WITH THESE LENDERS TO HELP YOU. EVEN IF YOU ENTER INTO A TRIAL OR FORBEARANCE PERIOD, YOUR LENDER STILL DOES WHATEVER THEY WANT TO DO. NACA does not assist you in a LONG TERM SOLUTION. In my opinion NACA helps the lender to make money from the poor people who obviously cannot afford to keep their home. I am now worse off than I was before dealing with NACA. I would have done better just dealing with the Servicer myself
2 votes Thank Flag Link Tue Apr 13, 2010
NACA is WACKA. I worked for NACA and they discriminate against any employee who questions their pay rate. NACA which has to be against labor laws pays staff members one salary when in office, i.e. $14/hr then when you go on a tour they want to pay another salary i.e. $ They use some complicated formula that changes every tour so you don't know how to calculate their pay. Their systems don't work, the computer system crashes, or is so slow it takes a ridiculous amount of time to complete files or documents are lost because the fax system, upload, or email options don't work properly. The phone system is crap, customers can hear the couselors around you better than they can hear the counselor their supposed to be talking to. The IT & HR depts are understaffed and all technical resources is controlled by one guy in Boston named Scotty Nguyen. The website is crap, It's not user friendly and requires input of a 10-step process that really should be about 2 steps. They drop the ball on a homeowners proposals from banks, then turn around and blame the banks when the bank closes the file for lack of response. Homeowners lose their homes not just because of the banks but because of NACA. The organization is totally disorganized, no accountability and members personal information is subject to security risks i.e. their SSN, DOB, address are all available to staff members that do not require a thorough or timely background checks or any national, state or regulated licensing. CEO Bruce Marks, a good organizer, passionate leader but the rest of management team lacks significant leadership skills and experience. There is no process for hiring, promoting or accepting the varied experience and skills sets of staff members that have loss jobs/careers in corporate america and would help the company move forward. Promotions are based on all about who you know, whose ass you kissed, who you gave sexual favors to and you better not question them or you will get fired. This rebel organization don't like or care for rebels. Anyone who questions management responsibility to members (homeowners), or staff will be terminated if they continue. If they don't become a cheerleader for the organization they will be ostracized or terminated. Working for this organization is pure, cheap slave labor. They pit Hispanic workers against African-American/Black and white workers, promoting Hispanics who has worked for the company less than the 90 day probation period while other minority or white employees with similar skills are not given the same opportunities to advance. The Hispanic workers don't outwardly question any of NACA's tactics. They keep their mouth shut in the face of slave labor hours and pay. NACA is a fraud, playing Russian roulette with the lives of homeowners and its staff.
2 votes Thank Flag Link Mon Mar 29, 2010
We are a registered NACA home inspection firm and truthfully have had massive complications in the process of completing reports for them according to their guidelines. On top of that, one of our inspectors found SIGNIFICANT building issues in a new construction single family that were not completed or repaired prior to the final walk through with nary a concern from those on the NACA side. How is that helping the participant? The money saved in the financing will soon be spent dealing with the same defects that should have prevented said client from closing!

While we all agree that the premise and mission of NACA is fantastic, there is much left to be desired regarding their follow through.
2 votes Thank Flag Link Sun Mar 21, 2010
NACA IS A COMPLETE SCAM!!! They lie to keep you hooked and only give you a small portion of the story to try and satisfy you long enough to hang in there for another week or two (which always turns into a month.) PARTICULARLY in the Chicago area, you DO NOT want to use NACA. I can't empasize this enough. They promise big and NEVER deliver. You will never be able to get a hold of them, they will refuse to see you in person, and they will try to blame the bank on their errors -- they lie to avoid taking responsibility and you will NEVER see your dream of owning a home come to fruition. It simply isn't possible with this program, and I feel so horrible for all the people it takes advantage of -- and without any regard to your feelings. They will only e-mail (if you get any contact with them at all), and you will be completely devastated at their inability to fulfill the dream they promised you. We are 6 months in, and no sign of closing is even in sight. Good luck if you go down this path, but I highly, highly, HIGHLY advise you not to!! You have been warned....
2 votes Thank Flag Link Mon Mar 15, 2010
are there any good comments about NACA?
1 vote Thank Flag Link Wed Oct 22, 2014
If you are a home seller that's trying to sell to a NACA client, I have one advice for you, don't do it. Actually, I suggest that you run away from NACA program. The average time to close a real estate transaction in Illinois is about 45 days but with NACA you will be lucky if your transaction closes in 190 days and even then it may never close. As for buyers, anyone with decent credit and job and can afford a home will not go to NACA in the first place. I was involved with four real estate transactions with NACA helping clients and I have promised myself not to do it again, never.
1 vote Thank Flag Link Tue Nov 27, 2012
Neighborhood Assistance Corporation of America (NACA): IMPROVE THE INFRASTRUCTURE, STOP PREYING ON THE PEOPLE!

NACA portrays itself as a non-profit, community advocacy and homeownership organization. NACA professes its primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership. NACA maintains they are committed to providing honest and effective counseling to its Members, enabling those with poor credit scores to purchase a home or refinance a predatory loan. With dissatisfied members and unhappy employees, is this a seemingly unachievable mission?

NACA’s leader/CEO Bruce Marks, is a forefront leader and advocate of rights for the underdog and always takes the "junkyard dog" approach when fighting! Unfortunately, Bruce Marks is unable to have the same commitment and fight for his own employees. Bruce Marks is all about making things look nice on paper so he can continue to receive government and bank funding to keep he and his family living the lifestyle they have become accustomed to while his largely African American and Hispanic employees are losing their homes, cars, filing bankruptcy, relying on food stamps to feed their families and the list goes on because these employees are paid sub-pay standard wages. Bruce Marks prides himself and brags about paying top dollar for his Harvard lawyers. One has to wonder if these high priced Harvard lawyers are paid to clean up Bruce Mark’s indiscretions behind the scenes while he’s out in front distracting the public of his own shames by staying out in the forefront of the press or throwing other organizations under the bus. All the while our eyes stay focused on what’s going on in the front as to take your eyes off what’s really happening behind the scenes.

NACA believes in investing in working people and they believe they are the answer to subprime and predatory lending. NACA states they have conclusively shown that when working people get the benefit of a prime rate loan, they can resolve their financial problems, make mortgage payments and become prime borrowers. What if NACA adapted that same belief and philosophy with its employees; NO more sub-pay, replace benefiting from a prime rate to benefiting from prime income; NO more predatory hiring practices, replace it with fair and equitable treatment. NACA’s employee base is largely African American and Hispanic and with these changes NACA employees in all 41 branches could resolve their financial problems too!

NACA’s largely African American and Hispanic employees are poorly paid, not properly trained or educated to be efficient and effective in carrying out all of their duties to assist the members. Most NACA offices are under staffed, some only having one mortgage counselor. Thus, the members of the organization are not being properly counseled, serviced and in many instances not being seen at all. Effective April 1, 2012 NACA lowered it already sub-pay compensation plan for Mortgage Counselors (MC) to an all time low. There is tremendous turnover in the majority of the offices because the employees are unable to survive on the $8 per hour “draw” not salary. Draw really means “temporary income” you have to pay all the money you’ve accumulated at $8 per hour back to NACA once you close on a loan which yields a commission of $450 to $1,000; there are Mortgage Counselors who are indebted to NACA for thousands of dollars because the timeframe to close on a home is unrealistic compared to the illustration provided in the job description and the salary they advertise in their job postings……simply put, most Mortgage Counselors are not able to close loans and if you don’t close loans you don’t make money. It can take on an average of 6-9 months to close one loan. Pause! If NACA is claiming the purchase staff (namely unlicensed mortgage counselors) are only housing counselors and not loan officers (mortgage counselors) then why is the pay structured as a loan officer who work on commission? Hmm...

Most of NACA’s mid and upper level management lacks the experience, education and proper training for the “titles” and positions they hold. They too, are not provided with the proper training and resources to help their staff. Most if not everyone in management is wearing more than one hat and incapable of focusing on what matters and what the organization is supposed to be about. They are unable to provide the right assistance and guidance to keep the organization in sync. As a result, improper counseling leads to the inability to effectively close loans resulting in the employee not being paid for their work.

A large percentage of NACA members never get through the process meanwhile more and more new members are solicited
1 vote Thank Flag Link Tue Jul 3, 2012
If you have any questions about our Organization, NACA and it's validity, please go to our website and our forum where you can interact with other homeowners/members and receive quick responses from our NACA staff to any concerns you may have.

You will find members from the Home Save and Purchase program that post their progress. This is extremely helpful to other members. Members can ask questions, get clarification and express their concerns.
1 vote Thank Flag Link Mon Jun 20, 2011
Why would we go to your page.. People on here are not going to lie like they would on your page. I have a buddy at work going through your process, now.
Flag Tue Apr 5, 2016
I thought it was just me having such a problem with NACA. I have been working with the Birmingham office for over a year and have had no success. I've done everything they have asked and it has not helped. I would not recommend anyone try the Birmingham office. Most of the people that worked in the office don't have a clue what they are doing. So, the underwriter could tell them anything and they go along with it. I have called the home office and it has not done any good.
1 vote Thank Flag Link Sun Apr 17, 2011
Do modular homes qualify?
1 vote Thank Flag Link Sat Oct 9, 2010
I am currently working with NACA in NC and it is hell. Rude and disrespecful. I currently have horrible credit. A bankruptcy and a short sale. They dont seem to be so bothered by the bankruptcy, now 2 years old, but the short sale; boy, they act like I committed a federal crime. It took everything I had not to loose it during my meeting today. I know I made a bad financial decision by getting into an ARM, but you said you would work with me. Now my alternative forms of credit have changed.

First it was a credit card, storage bill, and car insurance. Now it can't be the credit card because it's a line of credit and she never told me that.

Then she told me to keep the balance below 1/2 the credit limit to bld good credit. Today she says it should be $0. Okayyyyyyyy

I started a new alt credit line because the book says 3 - 4, she told me NO why are you spending money. My other alt credit has to be utility bills paid current for 6 mths. The book says 12 months. So am I qualified in 6 months or another full 12 mths? I am so frustrated.
1 vote Thank Flag Link Thu Apr 22, 2010
I went to a Naca home save event in West Palm beach last weekend( February 25th 2010). The process took 18 hours the first day,and 10 hours the second day, with about 10 hours of preparation at home the day before the event getting all my documents together. The lines are long but worth the wait. When it was over I went from a n adjustable rate( 7.32 at lowest 13.32 at highest) to a fixed rate of 5.05 no change in my maturity date and lowered my payment 420.00 a month! I really worked some people got loans reduced to 2% fixed!
Very grateful, Jim
1 vote Thank Flag Link Wed Mar 3, 2010
In April 2009, I paid NACA the fee they require to start the process of running my credit to qualify for a home purchase. The NACA representative I met started the process in the same month. She informed me that I had an excellent credit and that I "pretty much qualify" for a home purchase. After my meeting with her, she called me a couple of times requesting additional documents, which I faxed and she acknowledged receiving them. Then, the communications suddenly ceased. I called the NACA office to inquire about the status of my case, and I was told my rep no longer worked there and that my case was assigned to another representative, who was not available to talk to me. Every time I called the NACA office to get in touch with my "new representative," she was never available and never returned my calls. It has been several months since NACA received the fee I paid, and never delivered on the service they promised. I complained to this NACA office as well as to their headquarter, but I was ignored. Stay away from them. NACA is a scam...
1 vote Thank Flag Link Wed Oct 7, 2009
STAY AWAY from NACA Los Angeles. I tried using their Buyers program and just had a horrible experience! I have excellent credit and was told in the beginning my file would be easy and painless. 7 months later I have gone through 2 mortgage counselors and still have not received a response saying that my file has been given to the underwriter!! In my 28 years of existence this is BY FAR the worst customer service I have ever received. Don't get your hopes high, this organization is a joke.
1 vote Thank Flag Link Tue Sep 1, 2009
NACA is currently taking advantage of people desperate for a job. They hold long indoctrinating job fairs that trick people into volunteering for the organization for a chance to "show off their skills".

First off, the whole program is (for the most part) funded by tax dollars, so this is spreading the cost out to everyone not eliminating it.
Second, NACA uses communist tactics (and an unfair law) to force banks to make these loans. They are taking people(for the most part) that are not credit worthy and making them appear credit worthy thru their "program". If these people were responsible with their money they could get a loan from traditional sources.

Why is it unfair to look at a person's past payment history instead of their future (that is dictated by NACA)? Moreover, what is wrong with a down payment?

NACA borrowers have a lower interest rate (because of their unethical practices) but the borrower still has to pay thousands in fees to NACA (added to their payments) and volunteer (free labor).

Educate yourself about a free market society… if you value such a system.
1 vote Thank Flag Link Thu Jun 18, 2009
NACA promotes irresponsibility, not justice

Actually NACA and other "non-profit" companies like them are part of the problem with lending today. They are federally funded and are invented to carry out political agendas. They actually help very few people. Borrowers have to jump through hoops to get a loan from them and most have to wait 7-14 months for a loan (missing closing dates and defaulting on sale agreements)
I think it is funny that they admit hounding and harassing banks to get them to loan money to extremely high risk borrowers (by threatening discrimination through redlining) ; now that those same people are defaulting on their homes NACA has the temerity to harass the companies again to let them refinance or let them keep their homes without paying what they agreed in the first place. And NACA wears this with a badge of honor?
NACA may seem good on the surface but it is just a tool for some political scheme.
They are advertising a type of loan that got the market in trouble in the first place.
• No credit/bad credit
• No money down
• No closing costs
• Very low interest rate
If the borrower does not have anything invested in a property to begin with then they are more likely to walk away from it without fulfilling their agreement.
NACA promotes irresponsibility with their communist like tactics.
In a free market, lenders will be more selective when making loans (they are the ones putting up the money), but organizations like NACA make threats and do anything they can to disrupt a free market.
I don’t agree with the term "predatory lender" because this is removing the responsibility of the borrower in the agreement. A loan is a contract that is agreed to by ALL parties involved. The borrower does not have to enter into the agreement. If laws were broken in connection with a contract, then the contract is voidable anyway. If people would educate themselves about contracts just a TAD before going around signing them, then most of these problems wouldn't exist.
Actually I think that predatory borrowing is more of a problem than predatory lending. The borrower will say anything and falsify anything just to get a loan, then when they can't pay it back they claim to be a victim of "the evil predatory lenders".
The current economic collapse was caused by ignorance, but that is another rant. :)
1 vote Thank Flag Link Sat Jun 13, 2009
Well I must say that I have had a very frustrating experience with NACA but your rant is off base. The People that represent NACA...SUCK...They are unprofessional and could care less about what's going on with the house that you are attempting to purchase....Now with that said...Their program does outline based on your debt to income ratio what you can actually afford. NACA does not approve a loan amount for you instead they crunch the numbers and tell you that you can afford a $750 or $3500 house note based on your financial information. You will not be approved to submit an offer on a property that does not meet the financial criteria laid out to you. This part of the program is not a bad thing as it keeps a person or couple from overbuying on a house....So you make 100K as a couple and have good a bank approved you for $300K home loan which is about a $1900 or more monthly note. That would not happen with NACA...but they still SUCK....because of the people they hire
Flag Mon Sep 17, 2012
Watch some of the videos linked from the organization's Web site. It's a thoroughly unpleasant group of people whipping up the worst sentiments in people who've been victimized and victimizing them further to pursue an agenda.
Web Reference:
1 vote Thank Flag Link Fri Feb 20, 2009
Did the workshop, met with my counselor and provided all the information in the booklet along with anything extra I was asked to provide. That was 3 months ago. I've called, e-mailed, volunteered and can get no answers. I live in Los Angeles. I won't stop pursuing the matter but I could not ever recommend this organization to anyone. Seems like a bunch of hype with no followthrough. Now I'm sending certified letters to the corporate office to see if anyone there cares. Doesn't say much about the organization that my counselor was the national director and he has done nothing with my case in three months and I can't reach him to save my life. Even when I go on the website and type in my ID number, no information is available. SAD SAD SAD. Anyway, I finally got an appointment for March 18. We'll see what happens. I'm on the verge of reporting them to the BBB or any organization that will document their bad behavior. This is crazy. And they continue to recruit new members... they can't handle the clients they have now!!!
1 vote Thank Flag Link Fri Feb 20, 2009
There are many buyer incentive programs to choose from. What benefits of this program are most appealing to you. Perhaps they can be found in another less controversial loan program?
1 vote Thank Flag Link Sun Jul 13, 2008
Look on Trulia for other threads on this. There has been lots of discussion and experiences shared. My take away was that it was lots of promise but lshort on delivery. There were a few positives but not as many as the negatives.
1 vote Thank Flag Link Fri Jun 13, 2008
Jed Lane, Real Estate Pro in San Francisco, CA

Here's a link to their website which is pretty comprehensive and looks to provide a lot of resources and information.

Web Reference:
1 vote Thank Flag Link Thu Jun 12, 2008
NACA was identified in 2000 by an eminent political scientist and Harvard professor as a prime player in a massive bank shakedown scam that ultimately caused the 2008 financial crash. See:…

And here are comments, almost uniformly negative, about the work atmosphere and CEO of NACA from forty employees or former employees at NACA. Average rating is two stars out of five, not very good.…
0 votes Thank Flag Link Mon Aug 15, 2016
NACA was identified in 2000 by an eminent political scientist and Harvard professor as a prime player in a massive bank shakedown scam that ultimately caused the 2008 financial crash. See:…

And here are comments, almost uniformly negative, about the work atmosphere and CEO of NACA from forty employees or former employees at NACA. Average rating is two stars out of five, not very good.…
0 votes Thank Flag Link Mon Aug 15, 2016
My name is Runzi Moore,CEO Runzi loan firm i offer 2.5% loan to support you get a house of your me personally with this email.
0 votes Thank Flag Link Wed Nov 18, 2015
It is a wonderful advocacy group (NOT A LENDER). Get a good Realtor who knows the program and then stay on it. I'm a Realtor in Kansas City and my client closed at $204,000 at 1.75% for a final house payment of around $930 per month (all in PITI). This loan program is not an Entitlement. YOU and Naca have to fight for it. It will not fall in your lap. If you want easy, go with a traditional loan. If you want NO CLOSING COSTS, (accept for your escrow account).....NO PMI (that is a HUGE savings).....applied seller money to buy down your interest rate....this is a great loan. BUT IT NOT ONE THAT BANK OF AMERICAN WANTS TO GIVE YOU. That is why NACA was invented. They help you cut through the BOA roadblocks to a loan program that the courts mandated BOA to offer as "punishment" for all their predatory loan practices. Congress said they have to do it...they didn't say that they couldn't make it hard. Ask your local office to get you to a Realtor that knows how to help you make this happen.
0 votes Thank Flag Link Mon Nov 16, 2015
It is a wonderful advocacy group (NOT A LENDER). Get a good Realtor who knows the program and then stay on it. I'm a Realtor in Kansas City and my client closed at $204,000 at 1.75% for a final house payment of around $930 per month (all in PITI). This loan program is not an Entitlement. YOU and Naca have to fight for it. It will not fall in your lap. If you want easy, go with a traditional loan. If you want NO CLOSING COSTS, (accept for your escrow account).....NO PMI (that is a HUGE savings).....applied seller money to buy down your interest rate....this is a great loan. BUT IT NOT ONE THAT BANK OF AMERICAN WANTS TO GIVE YOU. That is why NACA was invented. They help you cut through the BOA roadblocks to a loan program that the courts mandated BOA to offer as "punishment" for all their predatory loan practices. Congress said they have to do it...they didn't say that they couldn't make it hard. Ask your local office to get you to a Realtor that knows how to help you make this happen.
0 votes Thank Flag Link Mon Nov 16, 2015
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0 votes Thank Flag Link Mon Jul 20, 2015
Don't waste your time...the right hand doesn't know what the left hand is doing. They hire and fire "counselors" everyday. You call the office for your "counselor" and they don't know who your talking about because there their turnover rate is so hire. All they want is your membership money. They don't return phone calls and they have you fax over millions and millions of paper work that they don't even bother to look at if they even claim to receive it!!!! Very unorganized company!!! Got the old fashion way I did. Thanks Wells Fargo!!!!
0 votes Thank Flag Link Sat Mar 21, 2015
0 votes Thank Flag Link Tue Jun 24, 2014
I went to NACA event yesterday. I was there for 4.5 hours. There were only 2 lenders there boa and Wells Fargo . There were hundreds of people there and 4 loans were modified. All by Wells Fargo. They announce it to the crowd as if its a rally. Giving hope to everyone in attendance that they too may get a modification. Corrine brown was even in attendance to congratulate all 4 homeowners!
I was impressed by the process and the friendliness of the Advocate but turned off by some of the questions gathered. She was required to ask me my religion!!!! What? That is not anyone's business. If you think people aren't collecting data about you for a specific reason your wrong! There is a purpose. Not sure what the purpose of that one is but I hate to guess. After they collect everything there is to know about you except your party preference if your lender is not boa or wells they only forward the info to them.
0 votes Thank Flag Link Sun Mar 24, 2013
The Home Buying Program is a sham! Do not get involved with this scam company. They will string you along for months, in my case 2 YEARS and like the previous commentors..all they ask for is documents over and over again ...Three "loan officers" were fired from the Tampa and Jacksonville office for not being licensed loan officers..this "nonprofit" is paid $75 per person per month by the US Government to "counsel" clients on budgeting and home ownership and all they say is to pay your bills without coming up with a game plan. I am self employed have 0 debt earn over 4k per month and was told I was "approved" in December. I put down escrow funds ordered an inspection even tented or termites only to find out that I was not really approved..the loan officer lied and gave me fake documents! Run far and fast from this scam..all they really want is the $75 per client per month from the government..can you say ACORN Housing all over again!
0 votes Thank Flag Link Fri May 4, 2012
NACA (The Neighborhood Assistance Corporation of America) makes unsolicited, unwanted, and recorded phone calls to people on the Federal Do Not Call List.

I know. I am someone who is on the Do Not Call List, and today I received a recorded phone call from Bruce Marks. My caller ID said "Out of Area".

I have reported this phone call to the Federal Trade Commission.

They seem very sleazy, especially if they have to make such calls to people in order to drum up business.

I would recommend staying AS FAR AWAY FROM THEM AS YOU CAN!!
0 votes Thank Flag Link Mon Apr 30, 2012
they force you to use the rehab program and all the contractors inflat their quotes because it's such a hassle to deal with naca. I bought my own supplies and had a family member install. for the $940 they tried to bill me I paid about $75 bucks. Then it took over 8 mths to get naca to adjust my loan balance (they add it to your priniciple balance) by the $940. email after email threats after threats.
0 votes Thank Flag Link Sun Feb 19, 2012
Entered my information on the the "Me ember Agreement" and you know what, if there is NO service guaranty from them but WE Members must suck it up they can shove it where the sun don't shine.
0 votes Thank Flag Link Sat Feb 18, 2012
If you have about a year or two and lots of flexibilities, then NACA is for you. I bought my home Jan 2011. It was a 2 year ordeal. I am sorry for those who have to use NACA to buy their home. Despite the pain it was well worth it. At least my husband got a lot of his financial act together and me too :-), but his was a great mess.

I work as an assistant to a previous NACA rep that now is a real estate agent. It takes our clients that use naca about a year to close. Most of them have to suffer until the closing date; but they still send us a lot of people because NACA is the only hope they have to ever buying a home. Many are always willing to give references. NACA is for those that are willing to pay the price in hard work and perseverance as well to repair their credit.

Some of our sellers don't like NACA because of the unpunctuality but they still deal with them because despite the loooooooong time they take, NACA is a sure thing for those that persists and do all the dreading things they ask for (lots of documentations and paper work.) Some seller send us people because they know that we can help them pass the NACA challenge and also willing to give references.

For us as a very small real estate office using NACA, we are unable to make a decent profit since naca has a lot of limitations. It takes a lot of work to be qualified by NACA. Most people don't want to do the work or don't have the time to get their file and all together. Anyhow, buying a home is not easy, even if you have a lot of money and can buy cash. We call most of our clients frequently, help them in every thing including cleaning their credit; we take them by the hand.

As for now we are restructuring in order to be able to help people and make some profit. But we will offer more alternatives to NACA for our clients. Also, most people that use naca is because of imperfect credit or they want no down, no closing cost and a very low interest rate. That is the very good part of the deal. Most people are very skeptical until they move into their new home or see their friends into one. They often say, if they can, I can. If you ask around you will find someone who bought with naca no far from you.

I do think that NACA does not take care of its employees. They are overworked and sacrifice their family time. They have a high turnover. The paid may be average considering the large hours they give.

Good luck in buying a home. If I could be of any help contact me at
0 votes Thank Flag Link Wed Nov 23, 2011
Well, the paperwork required is very stressful but I did get my home with NACA and there are some ups and down but at the end, it is how much you want it? Can you take the pressure? Also, I saved a lot with NACA on my loan. If you have a good counselor who knows what they are doing the process might be less stressful. It is what it is. When it comes to Bruce Marks I have nothing bad to say.
You cannot be in a hurry with them it took me 8 months. When you have God on your side you can do all things.
0 votes Thank Flag Link Wed Nov 16, 2011
I went to their workshop in Atlanta and I have heard nothing but good things about them here. I do know it is a process that can take some time. In this area once you go to the workshop it usually takes about six months for your first appointment but they tell you everything you need to have to move forward. I have heard that real estate companies generally don't like them because it takes away from their business. But you should go to the workshop. If you buy a house through them you could end up saving a lot of money on things like closing costs.
0 votes Thank Flag Link Thu Oct 6, 2011
We are a real estate company located near Houston, Texas. We referred approximately 200 of our clients to NACA and not one of them closed! Many of them had great credit scores. We contacted CEO Bruce Mark and never received a reply. We sent countless emails to other departments (no replies). It appears that NACA was only interested in receiving the membership fees from our clients.
0 votes Thank Flag Link Thu Oct 6, 2011
We purchased our home in 2006 through NACA's Atlanta office. It was a seamless transaction! They walked us through every step of the homebuying process -- and we got an interest rate of on 4.875%. I underdstand that recent homebuyers have had problems with NACA but, for us, NACA was a godsend. We might not be homeowners if not for this worthwhile program.
0 votes Thank Flag Link Mon Sep 19, 2011
Ceecee10’s I would contact the office manager, it may not make it faster but if things continue to come up then you have a history. also, every question and concern should be sent thru the naca site because more people will see it other than your counselor.
0 votes Thank Flag Link Fri Apr 1, 2011
@ Keeping My Cool in Raleigh NC

I am currently working with the NACA office in Raleigh, NC. How long did it take (beginning to end) to purchase your house? Did you have any problems closing? My husband and I are almost at our wits end with our counselor. We have completed all our tasks, got over the required amount for MRF, and now waiting for our file to be sent to the underwriter. I was recently told by my MC via email that she doesn't have to time during office hours (unless someone cancel an appt.) to complete our file for submission to the underwriter and has to work on it after work hours. Then, I got the don't contact me I will contact you vibe from her. Are there any good counselors at this location that I should switch to? Or is everyone busy and hard to work with?
0 votes Thank Flag Link Fri Apr 1, 2011
Just closed with NACA. The positive, I would have never been able to get this house without the program.

The negative - slow, unprofessional, and they lie (alot). You really have to work the loan, constantly calling, sending emails, and forseeing issues that may arise. It took 2 months to close even after the NACA prequalification. My prelimary bank info was $2800 less than what was asked of me at closing and they gave me this total 2 hrs before closing.

You have to really, really, really want the house and really really really need to buydown your interest rate to afford the monthly payment, otherwise you will loose your religion with these people and their ridiculous process.

Raleigh NC
0 votes Thank Flag Link Wed Mar 16, 2011
I went to the Naca workshop in Baltimore in November 2010. My one on one appt was then set up for January 2011. I went to the appointment & I once I got there I was told that my appt was cancelled. It got rescheduled a for a month later. So 2 days before I went I called to confirm my appointment & the receptionist said I was scheduled. So, I went in again & was told that noone was available to help me. So at this point im pissed. I left work early & paid for parking twice already and they couldn't call me to tell me this. So anyway I have my appt resheduled for today so I just called them & they say my counselor been out for a week sick so I need to reschedule smh screw NACA im done with them.
0 votes Thank Flag Link Wed Mar 16, 2011
Purchasing: I attended a purchase workshop in January 2010, I finally got approved in December 20th, I was given a preaproval letter and was told that I am now NACA approved and can start looking for a home. Friday January 7th my realtor sent a fully executed purchase contract to my counselor. My NACA counselor told us that NACA AT THIS TIME DOES NOT HAVE THE REQUIRED LICENSE TO DO HOME LOANS???????and that at this time I must stop shopping for a home ?????Is NACA out of business finally. NACA NEEDS TO STOP MISLEADING PEOPLE AND MAKING FALSE PROMISES. Someone should go and protest into Bruce Marks office just like he does lenders.
0 votes Thank Flag Link Sat Jan 8, 2011
Flag Wed Jul 11, 2012
Ok. I want to clear the air of some perceptions.
I have had a horrible time corresponding directly to NACA. That is something you will get with the sheer volume of calls.
But it has been even worse dealing with Bank of America directly. BofA wouldn't even talk to me for 6 months about changing my loan till NACA got involved.
Once NACA was involved, then BofA actually transferred me to the NACA phone bank each time I called instead of their own. Like that would absolve them.
Now BofA won't get back to NACA or me. That is BofA's fault not NACA.

I have only paid a $20 voluntary fee for NACA participation and have not been asked for a dime more by them. If you are paying them something more, it's because you decided to make an additional donation.

If you want to blame anyone, blame the ones that put you into the situation that you even needed to ask someone like a NACA type organization. NACA isn't at fault. Blame the borrower that won't work with you.
If the banks were cooperative, NACA and other organizations would cease to exist.
Good f*>#$ luck working with the bank.
0 votes Thank Flag Link Fri Oct 15, 2010
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