I hope by this time you have gotten your response. Countrywide has a large number of properties that they have gotten to sell during these time and sometimes the process drags. I am a CW Branch approved broker and I can tell you several things that may be causing you the delay. Remember, it is the listing agent that communicates with the bank, not your agent (unless the agent is also the listing agent).
1) Low offer. If the offer is more than 10% lower than the asking price, most of the time it is rejected, however if the property has been on the market for some time, they may hold it prior to countering your offer.
2) Asset Manager's workload - each of the asset managers at CW is responsible for over 250 properties. Normally a 2-3 delay is expected but there are exceptions
3) The relationship of the agent to the asset manager - Many agents have just been assigned as REO brokers. If they do not have a history with the asset manager, sometimes there is a delay. If they have a negative relationship with the asset manager, there will be delays, guaranteed. They are people after all.
4) CW is changing over to a new platform - the additional workload is delaying response.
Hopefully, this information is not needed and you have your answer by now.
In our area, REO responses are usually coming back in 2-3 days, sometimes sooner, despite what our friend from Austin TX says. Each market is different Short sale offer are not being responded to for 3 weeks to 3 months, hence most agents in our area are not showing short sales.
The banks do not want these properties and they do want to sell them. Good luck in your purchase.