So we just got the number from tenant. It was a handwritten "BOA" with 1800 number and seemed very strange when looking at the image of this.
We called BOA(the number listed) a second time...they said we are indeed in good standing and that they are now required to visit the property 4x per year to check occupancy? Is this some sort of modern policy in regards to mortgage climate? Seems excessive, when tenant claims 3 visits in past 3 months.
This still does not explain the issues of representative not giving ID, creating some element of fear with the tenant and not contacting us directly prior or after each visit. Again, this is a rural mountain property, last house on a dead end road with over protective dogs, tenants and neighbors. It would be common sense for any "official" or "visitor" to make it known what their intentions are prior or immediately upon arrival.
I guess the good thing is that it is not someone 'casing' the house....which we feared the most.