Be careful of any lawyer, RE agent or other "loan modification pro" who claims to solve this problem-and asks for money up front, a big no-no.
Loan modifications are a long, tedious and frustrating process.. The most important thing is to document it all,
e.g. 1/12/12 at 12:31 I called WF, on hold for 28 min., spoke to Michael Angelo who said file is still in initial review, said they are not asking for additional documentation at this time. He said to check back in 10 business days.
If you have a RE agent you know and trust who has experience with loan modifications & short sales, (such as a CDPE) contact them and ask for a free consultation and then bring your documentation. You may want to speak with a lawyer or tax expert about your situation, just be wary. It's best if you can get a referral for an attorney from someone you already know who has actually succeeded in solving the problem (not just signed up for someone's services or program.).
Whenever you call, note the date, time, how long you waited to speak with someone, the person's name and what they tell you about the file. Ask if there is any needed documentation they are waiting for, what is the next deadline, whether there is a foreclosure date scheduled, and the name and extension of anyone in charge of your file.
Check Wells Fargo's website on loan modifications for any additional contact names, numbers and info. Banks typically ask you to fax in information. Be sure each page you send has the borrower name, loan number and property address.
*Important: Only send 10 pages at a time thru these fax systems.* They sometimes forget to tell you that.