Asked by klydorcabel, Tempe, AZ • Mon Jun 17, 2013
The first lien holder (OCWEN) approved a short sale and generous enough to offer Chase - 2nd lien holder $6,000 in settlement. After series of packages to Chase, the bank will reply with one page letter titled "Your Inquiry is under review". Chase claimed to have charged-off the loan and they have a zero balance on record. Chase promised to send a letter reflecting that but has not make good the promise. While fencing me out all the time, one of the representatives that I spoke to whether it was a slip of tongue, directed me to Real Time Resolutions even with the number to call. I contacted RTR after sending a-98-page package and you had to wait 7 days before you could call them. The day I called, the office denied ever having that loan. Now OCWEN has extended my closing date into July 2013 and the buyer is stressed out. Please help me how can I get Chase to understand or agree to release this lien? Brooklyn Park, MN
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