You would have to send a ltter to the Lender, adding the Realtor to the account, so that the Lender will disclose confidential information:
Been there, done that.
Supposedly, some Lenders are more receptive to Modification lately,
I would bet that it is because they want to keep the LOAN, and that wouldn't happen any other way.
Funny thing; Incentives!
Good luck and may God bless