Customer service, loan negotiators or loss mitigators and supervisors are to be found in different departments. Often, one department (could be legal or loss) doesnâ€™t know what the other department is doing. Customer service logs in every contact into a log on a computer regardless of where it comes from. When something goes to sale, it is because the activity leading up to it points the way. When a request for a loan mod, short sale, or extension is submitted, it is logged and actions (whatever they are) are halted. Apparently, there is no activity logged in letting anyone know to stop procedures. That is interpreted as a â€œgoâ€ signal and you now go into an automatic handling mode. Getting a Real Estate agent involved or an attorney will stop the action providing they know how to do it. I am not able to expand on this in writing in this forum, but it can be done. Be advised that trying to get anything done on the court house steps in my opinion wonâ€™t work. Once the trustee gets involved, they are obligated to perform. It is the bank that controls the actions of all the parties. You need to get professional, seasoned help involved right away. Donâ€™t despair, even if the worse happens, there are other positives that can come out of this. My very best wishes for your welfare.