Missy both Kieth and Dp2 gave some good advice. Let me explain a little bit about this the Asset Manager which you will be UNABLE to contact, heck the reo listing agent has trouble sometimes getting in contact with the manager. First up sometimes the asset manager contacts an auction company like REDC before the property is listed or if it is taking a long time to sell, or if the bank wants this property sold quickly. There are other reasons but those are a few. Second what you need to know about auctions is that the open houses they have are for you to bring your inspectors to them as THAT is your inspection period time. You buy the property as-is with no inspections after that, you also will not be alowed to bid on the property unless you bring a cashiers check to the auction when you register. It can be anywhere from $5,000 to $25,000 depending on the auction.( if you go to there site they will let you know how much it is.) One more thing there is most times a minimum bid requirement which means the bank will turn down offers lower than that.
Ok, as far as your offer on the property goes, have your agent make sure there are no " Special Instructions" from the listing agent. These instuctions need to be followed otherwise they will NOT turn in your offer and they won't let you know it either.!!! Next have your Realtor email them if he cannot get them on the phone, as a lot of REO listing agents don't take phone calls so email is your only option. If you are still not getting any where check to see if the property is still active and with the SAME listing agent,( sometimes asset managers take listing away from some agents and give them to another brokerage agency ) Then have your agent read the confidential notes and follow instructions and SEND YOUR OFFER IN AGAIN and AGAIN if you get no response, you should get some kind of response after that.
I Hope this helps you abit.