If you like the manner in which the big banks have treated their customers as reported consistantly in the media, then you most certainly should go with a big bank.
If you want to do business with lenders who are invested in your community, who actually lend to local merchants, who don't nickle and dime you to death, whose income is not DEPENDENT on PENALTIES AND HIDDEN FEES, you should be looking at credit unions and local lenders. Most credit unions today have very liberal membership guidelines. Yes, you must be a member, but the guidelines may be as vague as, only people whose names contain no numbers, live in county, know or know of someone who may have worked for the company whose name is on the sign.
Caution: Open only one account at the local lenders. Do not have a house loan, HELOC, or a car loan at the same place.