I don't think any BofA loan officers currently participate here at Trulia.
Here is a list of all "Mortgage Brokers & Lenders" which have "Bank of America" in their profile, sorted by "Activity Level": http://www.trulia.com/voices/directory/-mortgage_broker_or_l
and I know the top 2 do not work at BofA any longer (you can confirm who any loan officer in the U.S. works for by using the http://nmlsconsumeraccess.org/
website), and everyone else there seems to have workED for BofA but not currently workING for BofA.
Bank of America has their normal branches, which I have found don't know much about their mortgage programs, and then they have their home loan locations, which all they do is mortgages and they know exactly what they can & cannot do. The closest one to you is in Redlands at 1980 Orange Tree Lane #101, phone # is 909.335.3820. I just called them because I was interested, and the gal who picked up said the max they can refinance is up to 105% LTV with the Making Home Affordable Program, even for people with their own mortgages they don't offer any other special refinance programs or go above 105% LTV on the special government program.
You may want to check out the web reference below, it was about a client of mine who has a BofA mortgage and was able to get a loan modification without ever having to go late on their mortgage and didn't even have to do a trial modification period. They did not contact the normal modification department, they contacted the BofA executives directly. So even though BofA's normal home loan & modification departments say something isn't possible, with the right approach and the right person helping you out, it can still be accomplished.