I would immediately call the Attorney General and get them involved.
You will have to explain and re-explain while they pass you through to the "next" person.
BUT, once you get to the right person, they are very helpful.
- you have your dates and information available.
- you are clear and concise because they are busy and need to be able to understand very quickly that you are help-able
- you are patient, calm, thoughtful, and grateful, because they have lots of files to deal with
- you take good notes about who you talked to, when you talked, in which department, on which direct line if they will give it to you, what steps they tell you to take, what papers they ask you to send, etc.
You may have to send the info more than once, but don't quit.
If the bank is in the wrong, they need a push from someone with authority and other than the borrower/owner.
They may not have the correct papers in their file to start with - or they may.
You may also be dealing with the Servicer and not the holder of the debt.
Servicers cannot do what you want.
They have to ask for the holder of the debt to make the change.
Note: I did not find any record of a Deed in Lieu in the Barnstable Reg Of Deeds under your name .
You can research your property online very quickly and see what is recorded.
The only property that appears, besides a timeshare, is for a property in Brewster.
Note/suggestion: the discharge on one of the mortgages appears to be impropertly referenced in the discharge.
That could cause a problem if "they" only did a fast title exam.
And improperly discharged mortgage is a "cloud" on the title and I have seen them corrected with patience, concentration, and understanding that typos can and have been made by everyone at som point.