Their 'bank' presented a request for payment and Rentpayment said it was denied. My bank said they never got a RFP. Then Rentpayment stated the funds were on hold at my bank. Again my bank knew nothing of their requests.
Their last 'excuse' was that my bank was adjusting the balance in my account and denied payment when in actuality the overdraft protection kicked in.
Instead of following standard banking practices of submitting the RFP a 2nd time, they did not, they charged me a $45 NSF fee.
Phone agents know little and speak as much english. Customer service is not willing to help and only enforces managements directives of collecting fees. That department should be renamed, management service.
Website transactions were erased so I can no longer prove what happened.