They said they refinanced in April 2010. April 2010 is not March to May 2009. They don't need to speak with anyone as the answer was very simple.
No, they cannot refinance again under HARP.
Sometimes less is more and there is no need to send them on a wild goose chase to another website to find out what they were just told.
I recommend that you speak directly with a mortgage lender regarding this. My understanding is that the mortgage can not have been refinanced under HARP previously unless it is a Fannie Mae loan that was refinanced under HARP from March-May 2009. I referenced If you need a good mortgage lender I know a very good one who can help you. It also might be helpful to check out the HARP website I referenced below.
All the best,
Better Homes & Gardens Real Estate Metr Brokers
Rodney Mason, NMLS #151088
Sr Loan Officer
825 Juniper St NE, Atlanta, GA 30308
Office: (404) 591-2453
Apply Online at http://www.rodneymason.com
Licensed in Alabama & Georgia
Prospect Mortgage offers a full selection of mortgage programs including:
Conventional | FHA | FHA 580-639 FICO | FHA 203K Renovation (Streamline & Consultant) | HomePathÂ® | HomePathÂ® Renovation | HomeStyle Renovation | VA | USDA | GA Dream | Jumbo Financing