Over a year ago starting September 18, 2010 I received repeated phone calls from one of your associates by the name of Steve Szydlowski, a legal Assistant, regarding my home modification. He assured me that you are professionals, that home modifications will be done without any problems, and that your professional negotiators know how to talk to the bank. After receiving so many nice phone calls during that week, I signed a contract. Soon after that, the check was cashed, and then calls from your firm ceased. My phone calls were NOT returned and my emails were NOT responded to. I did NOT receive any advice from your law firm.
All that was done was simply the mailing of forms to my bank, which I could have done myself.
Your negotiator, Mrs. Jacqueline Zenon was extremely unprofessional and rude. She had no knowledge of modification laws. During the phone conversation with my bank, she hung up on Wells Fargo representative Mrs. Sheri Smith.
I am appalled by the blatant incompetence, negligence, and mistreatment that your firm has shown. I am demanding a complete and full refund of all costs for this companyâ€™s failure to provide me the services that it promised.
Should you refuse my demand, I will take this to court. I will submit claims against this firm to the State Attorneyâ€™s office, the Florida Bar Association, and the Better Business Bureau. I will also contact the local media and expose others to the wrongdoings of this firm throughout internet sites and social media.