miriam treger, Real Estate Pro in Williamsville, NY

what should an agent look for in a manager and staff relationship in the sales office?

Asked by miriam treger, Williamsville, NY Thu Jun 12, 2008

how do the office environment and company tools meet the demands of the consumer & the agent while keeping a balance of traditional and new ideas.

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miriam treger, Agent, Williamsville, NY
Wed Jun 18, 2008
wow Jay, i agree with the first part... if , for ANY reason, you don't trust your manager, coach, mentor with a piece of company driven business in the form of a lead... you should NOT work there. some managers and mentors do keep their hand in the business for their own personal family business but would never dream of .. even think of.. taking a lead. most are given to the agents except the ones that are either siblings or parents... interestingly enough, i find that the managers who have to do a listing presentation once a year are stronger in their advice to staff.
1 vote
Larry Brinkl…, Agent, Conway, AR
Thu Jun 19, 2008
New to Trulia today, may I share with you my experience? No, ok then bye.
Licensed in 1987, got out in 88. Licensed in 2006 looked for an office which I thought would be best for me. Found older man no agents with Great United Country Magazines, talk of retiring in a couple of years. Left after 3 months. 2nd, went to office with best reputation, ethics, etc. Started there, a week later, they became a Franchise of CRYE-LEIKE, 3rd business card in 6 months, learned a lot, made decent money, made them good money. ok now it was time to look for Best Commission Split, tired of getting 44% commission. Started at RE/MAX, still doing well in spite of market, taking home 95%, personal office (with windows, 2 doors, etc) Moral RE: question. When looking for an office, you will never be able to see the true function of the office, it is a shame that we have to hang our license on a wall before we can realize where we are and what we might have gotten ourselves into. I say, Go straight for the best commission split you can get with lowest office expenses to get started, then maybe pay more for office space and get Max Commission. Willing to elaborate on specific experiences sp?
0 votes
Jay Feldman,…, , Hollywood, FL
Wed Jun 18, 2008
Agents should look for an experienced manager in a stable, brand-recognized company, with access to the broadest variety of electronic and print technology, tools and training. Important now, in a market where discretionary buying is reduced, is access to a broad range of relocation relationships...in other words, leads of buyers and seller who affected by job relocation and other inter-area moves.

Of course, you should look for a manager who does not list or sell. Your leader and coach should NOT be in competition with you and the other associates, with the ability or temptation to divert increasingly-limited company resources ( and business leads) to their own benefit.

Jay Feldman, CRB, CRS
Managing Broker
Coldwell Banker Hollywood, FL
0 votes
miriam treger, Agent, Williamsville, NY
Fri Jun 13, 2008
that is great! good advice.
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Alan May, Agent, Evanston, IL
Fri Jun 13, 2008
Personally, I think that your office manager is the key to your success. A good managing broker can make or break your career, by giving you good advice, pushing and prodding you when needed, and backing off when needed. They can help you with ongoing education, introduce you to the right people and other agents, assist you with transactions and help get you through down periods.

If you "click" with your managing broker, your potential is unlimited. If you don't have a good relationship with your managing broker, you could find yourself spinning your wheels indefinitely.
0 votes
Zanna, , Hamburg, NY
Fri Jun 13, 2008
I'm glad you asked this question, Miriam. This is the great start in developing any relationship. My mom and dad tought me when I was a kid, "Ask a question. Search for an answer and you'll find it."
Successfull relationship begins with open communication. It develops trust.
When an agent who is an independed contractor feels free to walk into your office without any frustration or confusionand and ask any question that helps her/him to advance without , it's a big success for a manager. Eventhough all agents are different with unique personalities and diverse needs and wants, the good manager must be a good social psychologist with leadership skills.

What can be better than feel free to ask for improvements and support? This is success.

Zanna Vaida
Realtor, RealtyUSA
0 votes
miriam treger, Agent, Williamsville, NY
Fri Jun 13, 2008
Thank you Joe. i was looking for input and that was great. i'm also looking for positive attributes and emotional circumstances that we can use to grow and be even better. to create and maintain a culture of progress and balance. as many issues as a person may have, they seem to forget the 98% positive for the 2% negative. just as the agent takes care of the customer and client, the manager takes care of the agent and staff. what are some positive circumstances, feelings and outcomes that we can build on for the agent population? what type of support and training can we offer on an advanced OR basic level? what do consumers like in an agent - what skills and attitudes can we hone to make ourselves better?
0 votes
Joe Sorrenti…, , Buffalo, NY
Thu Jun 12, 2008
I think that an agent should do his or her homework when selecting a company to affiliate themselves with. They should contact the middle of the road agents in the company (not the top producers) and pick their brain. They should ask the agents what are the strong points of the company and what are things that the agent feels needs improvement. Then, you should contact agents that you know recently left the company and ask them what are the reasons they left and what advice they would give to an agent considering joining that company. Usually reasons an agent leaves a company is that there was a lack of support of the agent (did not help to protect them in a commission dispute, lack of referrals of buyers and sellers that continually went to the company favorites etc). Many times it is a lack of communication from the CEO down. When an owner isolates themselves in an ivory tower from the agents that are in the trenches it creates dissention. They don't relate. Agents feel as though the owner is just concentrating on his or her own profit margin. You cannot pass on to the manager the sole task of communications. This is a people business that is loaded with many emotions. Well, agents have emotions too and need to feel good once and a while. Direct competition is another big factor that makes agents resent their owner or manager, especially in a down market. If your owner or manager is out there showing houses or taking listings, it creates conflict and especially if you are in a slump and need a boost. It's too bad the Real Estate industry doesn't mirror the auto sales industry. A manager or owner of a medium sized company never takes a customer, even if they are related to the consumer. They do a T.O. (turn it over to a salesperson) on a rotating basis. If you are trying to select a place to become a part of, it is not just about how much of a commission split they promise you or how big the company is by the number of agents, it is how happy the staff and the agents are and also how the public perception is. The final thing a new agent should do is to poll the general public. Go to friends, neighbors and relatives and tell them you are entering the real estate business. Then, ask for THEIR opinion about which company they feel would be a good choice. If they were to put their trust in you, which company would they want to see behind you!
Joe Sorrentino
MJ Peterson Real Estate
Web Reference:  http://joesorrentino.com
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