Many, many buyers believe that the market is cheap and they should be buying quality properties for pennies on the dollar. When they can't find the deal they want, they blame their agent and jump to another one. I'd prefer to work with clients who can remain as loyal to me as I am to them.
You better handle this with "kid gloves" and go to your office broker to explain the situation and try to work on a solution. It would be better to lose this client entirely, then start a situation like this in your working environment. You could offer the other agent half the commission if you close with them, or there might be another way that satisfies all parties.
Regardless of why the clinent is dis satisfied, it will not sit well with the other agent who has likely invested time and money working with them.
It is not up to you to disclose to the other agent the reasons why the couple decided to work with you. If she wants to know she should call them directly and ask. Remember that they are now your clients and they may have told you the reasons in confidence. As their agent you should not disclose information they share with you with other agents.
And in the end of the day, what are you going to tell your colleague that she doesn't know already? It is obvious that the couple decided to work with you because they liked you.
Jose Dias, REALTOR
Realty One Scottsdale
If you did nothing to create the situation, you shouldn't worry about it. If the other agent wants to make an issue out of it, you can't help it. If they ask you why they were dissatisfied, and you know why, tell her. It can be a useful critique if there is something she can learn from.
The best thing to do is co-represent You do the leg work and the other agent should do the paperwork. Give the agent a referal, good busines practice and you will maintain you reputation.
I would not talk to your fellow agent about the dissatisfaction of the clients. Talk to your Broker. Also, since your fellow office agent told you to go ahead and take the clients, if you want to work with them, do so. However, make them sign an Exclusive Buyers Agreement. This will protect you (from them changing to yet another agent) and them.
Lynn911 Dallas Realtor & Consultant, Loan Officer, Credit Repair Advisor
The Michael Group - Dallas Business Journal Top Ranked Realtors