Your Opinion: DocuSign, Authentisign - what is your preference?

Asked by Lisa Frensley, Fredericksburg, VA Fri Feb 8, 2013

Do you use DocuSign, Authentisign (via MRIS), or other electronic signature system (such as through your company intranet) and, if so, what swayed you to one over the other (more than just price)?

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Questions, Home Buyer, New York, NY
Thu Feb 16, 2017
Right, I used Authentisign for a few years until they started introducing major programming errors in their supposed platform upgrades. I decided to switch to Docusign and am now realizing why this product is more expensive. Docusign has been designed to be far more efficient, cohesive, faster, and far more intuitive. The platform is also more attractive offers more customization options, and provides broader and more intelligent functionality with fewer, less complex, and most importantly far less time consuming steps. Furthermore, docusign offers far superior support with lower wait times. Authentisign offers a cross out tool that docusign conspicuously lacks allowing you to cross out text, but that's about the only advantage they offer. As a professional time is of the essence, and if I can complete a signing in 30% of the time it takes to complete an Authentisign signing with greater efficiency, broader functionality and fewer errors and bugs it's well worth the extra $100.00 per year to me. Plus, Authentisign is an incessant spammer!
0 votes
Mm, Home Buyer, New York, NY
Wed Apr 27, 2016
Signed up for Authentisign through Park City MLS/Transaction desk. Tried repeatedly to send and resend. Did not work. Support virtually nonexistent and no refunds even if you try to cancel within 24 hrs.
Stay away. Hellosign works well and reliably
0 votes
Sdfds, Home Buyer, Sacramento, CA
Tue Sep 1, 2015
check out free esignature software
0 votes
Chihair, Home Buyer, New York, NY
Sat Jun 27, 2015
Try it is free, they have cool document editing features like type anywhere to make any type of complex form easy to fill.
0 votes
Tried it, but pretty confusing to use. Hellosign worked better for me
Flag Wed Apr 27, 2016
Chris Koerner, Agent, Clarksville, IN
Wed Dec 31, 2014
I prefer to use DocuSign and that is what the other brokers in my office prefer. It has been very easy to use and the set up was simple.
0 votes
artaud, Home Buyer, Carson City, NV
Wed Dec 31, 2014
In Nevada, as client have used DocuSign and recently Authentisign. First attempt failed with Authentisign. It was the agent's first time entering the data, so the first 2 calls were to get the document, which, although I received the invitation, did not allow me to establish an account with Authentisign. I called 4 times in 2 hours, wait times exceeded 10 minutes each time, and finally tech told me the agent needed to re-enter the entire 47-page offer because it stuck on an initial button that was improperly placed within the page. I will go in this morning and sign the documents at the agents office. To me, it feels like I am debugging their OCR and techs keep saying it is fault of agents input. I am not confident that it will work without hours more of back and forth, this time for the agent, with me in-between. I don't have the time. If the document allows an agent to input a radio button in a place where there is no field, it is a buggy document and not ready for prime time.

I had no problem recently using DocuSign on another transaction in Nevada that completed successfully. I don't like Authentisign. My first impression was that its business rules are skewed.
0 votes
artaud again. I posted an issue # on Instanet Solutions support page (contacts) and was contacted immediately in the morning. The tech was able to go in the document and clean it up. Time: about 15 minutes and 3 emails. Not bad.
Last night I think I was talking tech to some people in P.I. that didn't have full access to the system and didn't say so. They can help with only the simplest operation procedures. Also, it was New Year's in P.I.
I'll explain to my agent about what I encountered so it will be easier next time. Sorry, Authentisign works fine and provides good support, but during the day.
Flag Wed Dec 31, 2014
Betina Forem…, Agent, Austin, TX
Sat Feb 9, 2013
I really like the ease of use and the advanced features of DocuSign. I use it all the time.
0 votes
Barbara Rand…, Agent, Suffolk, VA
Sat Feb 9, 2013
Hi Lisa,

I use docuSign and zip forms (e-sign), out of the two I would have to say DocuSign would be my preference. My clients have stated that DocuSign is more user friendly (for the client) and I would have to agree with them. Zip forms (e-sign) has its advantages as well, unlike DocuSign, you are able to select the document, fill it out, and designate the areas for signatures on the document immediately and email to the reciepient. With DocuSign you have to fill out the document from a different source such as zipforms save it, upload the document from your computer and then designate the areas for signatures and then email to reciepient.
0 votes
Thanks.m I already use Zipforms so this would be the add on. How do you find working with brokerage specific documents that are not on Zip to be?
Flag Sat Feb 9, 2013
Lisa Scott, Agent, Bowie, MD
Fri Feb 8, 2013
I use Authentisign and I have no complaints. It's reasonably priced and easy to use.
0 votes
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