Why do agents complain that their phone is "blowing up" with calls on their listing???

Asked by James Sanchez, Burbank, CA Fri Feb 1, 2013

Ok, well gee....what do you expect, when you price the home at a ridiculously low price because it is a short sale or an REO....Do your homework and math, price it accordingly and maybe you won't cause yourself so much extra stress and you will be much happier to talk to other agents on the phone when they call you.

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Laura Feghali, Agent, Stamford, CT
Sun Feb 3, 2013
Hello James,
Agents should consider themselves fortunate that their phone is ringing a lot and not complain if they have a hot property and have to respond to agent inquiries. It's more information that they can give the seller regarding the interest on the property when an agent receives numerous calls.

Best wishes!

Laura Feghali
Prudential Connecticut Realty
1 vote
A clear thinking, and rational response, as per usual!
Hope all is well..........
Flag Sun Feb 3, 2013
Yanoska Diaz, Agent, Miami, FL
Fri Feb 1, 2013
Not pricing a property accordingly is a huge problem, it affects market reports, statistics, the BPO agent, it creates confusion among Buyers but most important it creates a problem for the listing agent, you want your short sale approved? then list the property for its fair value.

I guess this discussion brings another question Sanchez, one I know its going to receive quite a few answers.
1 vote
Annette Law…, Agent, Palm Harbor, FL
Sun Feb 3, 2013
It has been my experience that it matters 'not a whit' the granularity of the details provided. It does not matter that the Disclosure, and HOA docs are ready for download. The inspection report and appraisal.
None if this matters is the other agent does not read! or If ALL the agents do not read. So, plan for the worst.
I understand what happens when a buyer's agent has 15 properties to scheduled the next day. They simply do not have the band width to dive into the text..and if the information is not there, into the tax records and if not there into the disclosure and if not there into the HOA documents and if not there taking a magnifying glass to the images. Save yourself some distress and BLOW UP MY PHONE! I'm here to help...yes even to help my peers in the real estate business. We are all in this to make the buying and selling process as easy as possible for our BUYER AND our SELLERS. Don't lose sight of the purpose.
Now when Snivia from Hot Head realty calls and the first thing out of her mouth is "I'm going to have by buyer sue you," the good will evaporates. This prema-dona has lost sight of the goal. When you mix caustic personalities such as this into the mix, it is hard to keep the positive energy flowing to keep the boat headed for the right destination, hard to embrace the 'You do what needs to be done to get the job done!" understanding that sometimes it means doing someone else's job.
If you let small thinking people, and small problems encroach on your domain, the same domain you need to let your spirit soar, it is time for a vacation.
After a season of telephone paralysis, should I be inspired by circumstances to announce, "My phone is blowing up!" please know it should be interpreted "The party has moved to my street, come on down!"
Until then, there are home owners and home seekers that need the focused attention of a dedicated association of professionals who 'Will get the job done!"

Best of success and go ahead and 'Bow My Phone Up!"
Annette Lawrence, Broker/Associate
Remax Realtec Group
Palm Harbor, FL
0 votes
Judi Monday,…, Agent, Green Valley, AZ
Sun Feb 3, 2013
Just as bad (if not worse) as overpricing the property is underpricing it as it impacts the market in a very negative manner--and judging from your question some agents who make the mistake of doing so.
0 votes
allan erps,A…, Agent, Pearl River, NY
Sun Feb 3, 2013
Complain only if my phone blew up & did not work!!
0 votes
Debra (Debbi…, Agent, Livingston, NJ
Sat Feb 2, 2013
well, to be honest - I have never heard an agent complain about that
0 votes
Jenifer Garc…, Agent, Saint Louis, MO
Sat Feb 2, 2013
I don't know but that is funny. I have heard people say that before. ;)
0 votes
Terry Farnsw…, Agent, Lisle, IL
Sat Feb 2, 2013
Good, experienced agents can foresee potential questions, and "pre-answer" most of them in the MLS agent remarks section. Good agents will put ALL pertinant information in the MLS. A good agent will welcome all questions - even "dumb" ones - and respond in a timely and appropriate manner.

Actually - in my opinion - the above doesn't describe a "good" agent. It describes the "minimum" you should be doing for your clients. Good agents go above and beyond and do much more.

Agents without a clue will give no information, activate the property before it's ready, make it difficult to access the property - then give you an attitude when you call or ask any questions about it like "Why are you bothering me". Some agents still don't "get" it - that each piece of information you omit in the MLS - affects how a buyer's agent will search and send their listings out. For instance - I've seen agents who probably thing it's "not a big deal" to leave the specific high school out of the MLS info, only indicating the district. Unfortunately, the property then doesn't show up when a client requests properties ONLY in that specific high school's boundaries, and it makes sending them "everything available" a lot more complicated than it should be.

As stated below - it's sometimes easy to distinguish between those who do this as a "hobby", and those who do it professionally.
0 votes
John Souerbry, Agent, Fairfield, CA
Sat Feb 2, 2013
Some agents just talk too much. What they're trying to do is brag about how wonderful they are and that they've created a home marketing juggernaught like no one in the history of real estate has ever seen before. In reality, even the casual observer sees that they've screwed up and will need to do a price increase or face the wrath of the seller for leaving so much money on the table. The irony is that many agents who brag about their "phone blowing up" are actually advertising in bright lights their own incompetence. Better to keep your mouth shut and just do your job, whether the phone rings once or a thousand times each day.
Yes, I'm serious.
0 votes
Joseph Roraff, Agent, Onalaska, WI
Fri Feb 1, 2013
Nicely said. This is the best advice ever!
0 votes
James Sanchez, Agent, Burbank, CA
Fri Feb 1, 2013
True... some agents I wonder how and why they have a license. My point is... eveything in the condo complex is priced/ selling for $240k... this agent has a new listing priced at $180k short sale and is complaining that her phone is ringing off the hook with agents wanting to show the property... and yes it is by appointment only.

Yes sometimes agents do ask dumb questions... but at the same time how many times does the listing agent not update the MLS especially with short sales.

I think real estate is a profession and there are way to many agents that don't treat it that way.
0 votes
Yanoska Diaz, Agent, Miami, FL
Fri Feb 1, 2013
Even when priced accordingly the number of phone calls on REO listings can be overwhelming and now that text messages are the most popular way to communicate, absolutely ridiculous! How many text messages can one person handle per minute? Seriously?

Complaint should be re-directed to the agents that fail to read and follow instructions.

List of most popular questions/phone calls:

Is the property still available?
Yes, as you can see I just listed the property today and per MLS remarks it will remain active for at least 7 days...

Is this an REO? Because I see that the owner of record is still John Smith
Yes, it is REO, public records take time to be updated...

Can you give me the lockbox combination to show the property?
Showing instructions are on the MLS, click the Request a Showing Icon...

Why is the Bank requiring a cash Buyer?
Because there are issues hindering financing...
But why?

Can I send you an offer?

Who do I send the offer to?

Are there any offers?

How is the property? Is it nice?

and I can go on forever...

Read the MLS remarks, get up and show the property, send a COMPLETE offer to the listing agent as requested, follow up via email (not every half hour) and make less phone calls PLEASE!
0 votes
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