Agent2Agent in Cottonwood>Question Details

Sandra J Ste…, Real Estate Pro in Cottonwood, AZ

What would you do if the other agent wouldn't even answer your questions or respond to them.? Frustrating!!

Asked by Sandra J Steele SFR, AHWD, SRS, Cottonwood, AZ Sun Oct 3, 2010

The listings agent told me I had no right to let my client in the house on Friday that recorded the previous Wednesday. Today is the 5th day and the agent still has not removed it from out local MLS.
What would you do. I don't want to file a complaint - It is a small town.

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I would just file the complaint. There has been ample time for progress, and if you step on a few toes at least they know to watch where they step in the future. Not putting up with rediculous things like this will make you a better agent in the future.
1 vote Thank Flag Link Sun Oct 3, 2010
I agree with the previous comments, particularly about consulting with your DB.

What I don't get is how or why your client, the buyer, would put up with that absurdity.

Actually, I don't understand how you could go this long without talking to your broker.

Is there a missing piece of the story?
1 vote Thank Flag Link Sun Oct 3, 2010
Um ... talk to their broker? The listing agent has no right to control access after escrow has closed.
0 votes Thank Flag Link Thu Oct 21, 2010
Complain to the agent's broker. If that doesn't get you anywhere, then complain to your real estate commission. No matter how small your town is, your client has the right to the property. Maybe when word gets around that you aren't a doormat, then you'll be treated accordingly. Remember....we teach people how to treat us.

Best of luck to you!
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0 votes Thank Flag Link Sun Oct 3, 2010
Hi Sandra -- horrible, isn't it? There are quite a few realtors here in Los Angeles who are handling their business the same way -- that is, by being non-responsive. It still boggles my mind as to how they intending on selling their listings. Anyway, depending on how badly my client wants to see the property, I will try up to 5 different times via different channels (call, text, email, etc). If there's still no response, I pass. Who needs to be in escrow with someone who doesn't communicate?
0 votes Thank Flag Link Sun Oct 3, 2010
I agree with Joan, if your buyer has title for this property and no access, that is a big issue. And yes, the MLS issue is a nuisance but one that can be pursued as a secondary matter.
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0 votes Thank Flag Link Sun Oct 3, 2010
Are you certain this property closed? I'd be most concerned that my buyer didn't have access to a property they purchased and closed on. You can deal with the MLS issue afterwards as it pales in comparison to the first issue..

Broker Associate, GRI
Lang Realty
9858 Clint Moore Road
Boca Raton, FL 33496
0 votes Thank Flag Link Sun Oct 3, 2010
First put a formal complaint in with his broker. Or have your broker call his broker.
Then I would indeed file the complaint if broker does not take care of the issue.
0 votes Thank Flag Link Sun Oct 3, 2010
Definitely have the two brokers talk. And, file a complaint with your local MLS. Perhaps the buyer's attorney could have a 'chat' with the broker as well!
0 votes Thank Flag Link Sun Oct 3, 2010
Talk to the Agent's Broker immediately! What does the Purchase Agreement contain regarding date & time for possession transfer to the Buyer? Were you notifed by the Escrow Agent that title transferred on the Wed. you reference. Have you able to get the Buyer in the home yet? Worry about your Buyer's needs first. Then , file a complaint regarding the Seller's Agent, even if you are in a small town.
0 votes Thank Flag Link Sun Oct 3, 2010
It's unanimous. I think it is the listing agent that should be worried about her reputation in your small town. As you've described the situation it does not sound as though she is in the "right". Your job is to do the right thing for you client, so do it. When you say "recorded" does this mean title has passed? If so, what in the world is she doing?? I agree though do draw your broker into the fold and get her support/guidance.

I've run into this in my region with certain agents keeping listings as active long after they've gone under contract in order to keep his phone ringing. I find it very frustrating and in one situation it unnerved my buyer enough that it tilted the balance and our deal ultimately collapsed. Your situation though takes it to a new level.

Jeanne Feenick
Unwavering Commitment to Service
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0 votes Thank Flag Link Sun Oct 3, 2010
I like the idea of hiring a locksmith to rekey the locks for your buyers and sending the note to the broker with a letter or explanation. I might even cc: that letter to the President of your Board of Directors.
0 votes Thank Flag Link Sun Oct 3, 2010
Hi Sandra. FILE THE COMPLAINT and stop worrying about ruffling feathers. I don't care how small the town is, do what you have to do to stop this pompous, idiotic, and unprofessional behavior, once and for all.

Hire a locksmith and send the bill to his broker!


Scott Miller, Realty Associates, Boca Raton, FL
0 votes Thank Flag Link Sun Oct 3, 2010
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