First, I would call CAR Legal to get their input on this to see if you can personally help resolve the situation and remain unscathed in the process.
Barring any input from CAR legal to the contrary, this may be as simple as submitting a written termination of the Listing Agreement to the Agent and Broker (and/or AOR) with the mother and daughterâ€™s signature. Having the Sellers discuss the situation with the Agent's Broker might speed a resolution, although I always like to â€œput it in writingâ€. I'm sure if the daughter started making calls to the local AOR about what has gone on this might also raise an eyebrow of concern regarding MLS rules. For example, the Bay East AOR MLS Rules state:
7.19 Expiration, Extension, and Renewal of Listings. Listings shall be removed from the MLS database on the expiration date specified on the listing unless the listing is extended or renewed by the listing broker. The listing broker shall obtain written authorization from the seller(s) before filing any extension or renewal of a listing. Any renewals or extensions received after the expiration date of the original listing shall be treated as a new listing and will be subject to any fees applicable to new listings. At any time and for any reason, the MLS has the right to request a copy of the sellerâ€™s written authorization to extend or renew a listing. If a listing broker is requested to provide a copy of such authorization and does not do so within 1 day after the request, the listing shall be subject to immediate removal from the MLS.