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How do you deal with a less professional counterpart?

Asked by Trulia Washington DC, Charlotte, NC Thu Apr 11, 2013

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I've dealt with a few "less than professional" professionals. It's not fun. I always stay calm and do what I have to do to get the deal to closing. Sometimes that means double the work. Sometimes that means an extra phone call or two to the less professional counterpart. Level minds always prevail.
1 vote Thank Flag Link Fri Apr 12, 2013
I think the general consensus here is to always work in the best interest of your clients. In many cases that means to continue working with those less professional. Many agents have the mindset that the transaction has to be adversarial. It doesn't always have to be. I find that if you come from a place where you think of yourselves as teaming up to make the transaction happen you can get pretty far. Many agents take it personally if there isa disagreement or different view point. Always leave the personal out of it whenever possible and you'll get pretty far. If they are yelling and screaming pull back and don't take it personally. They do it with everyone. Reframe the question or issue to remind the agent that your job is to protect your individual clients and hopefully they will do the same.
0 votes Thank Flag Link Sun Apr 14, 2013
I make sure I keep everything on file, copy myself on every email. As far as the "prima donnas" and the "doctors in real estate" I always set them straight ;)
0 votes Thank Flag Link Sat Apr 13, 2013
Although at times it's real hard I just grin and bear it. I do what needs to be done to get the job at hand complete.

JOAN LORBERBAUM MOORE
Broker Associate, GRI
Lang Realty
9858 Clint Moore Road
Boca Raton, FL 33496
http://www.boca-delray-boynton.com
0 votes Thank Flag Link Fri Apr 12, 2013
I find it in my market place this does not happen that often, when it does my approach is to take the high road. After all I am representing either the buyer or the seller and my responsibility it to get them Results. They do not need the drama so I try to limit it, since that is why I am getting paid at the end of the transaction.

Endre Barath,Jr.
Prudential California Realty
Beverly Hills, CA

homes@endrebarath.com
310.486.1002(m)
Web Reference: http://www.endrebarath.com
0 votes Thank Flag Link Fri Apr 12, 2013
There are times when unprofessional behavior will hurt or even kill a sale. I was out with buyers last summer and because of construction and traffic we were 15 minutes late for a home viewing. I called to let the Realtor know and was subjected to a barrage of insults which unfortunately was heard by my buyers since my phone was on speaker in my car!
Needless to say, the buyers did not want anything to do with that listing, and went on to purchase another home
Sad to say, when I reported this behavior to the team leader, she did not take it seriously. I doubt they will be in business long.
Even so, as professionals we must maintain our own high standards..even if others don't.
0 votes Thank Flag Link Fri Apr 12, 2013
Always remain professional regardless of the situation. It will pay off in spades in the long run. Sometimes the agent on the other end could be new and needs to learn a few things. It could be the way the person always does business, however, real estate is a small world keep that in mind. I have gotten offers accepted over other agents because the agent had worked with me before and preferred to work with me due to past experience.
0 votes Thank Flag Link Fri Apr 12, 2013
Take the high road.
Everyone is working for the same outcome.
Somethings you have to do more.
That's one aspect of being a real pro, there is a bit more in the resevior.
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The most difficult when dealing with a rookie, is having the disapline to understand, not every action requires a reaction. Stay focused on the goal and don't be distracted by the meanderings of the lost.
0 votes Thank Flag Link Fri Apr 12, 2013
Your goal and your counterpart's task is to reach a common goal and do so representing the best interest of your clients ('m assuming that you're both realtors).
Rather than go the tit-for tat route, you may want to assume that your counterpart has positive intent. and not out to harm to you or your client. This frees you emotionally and enables you to offer better alternatives.

For example, YOu may choose to help your counterpart, by making useful suggestions or providing a missing or out-of-date form that's needed FOR YOUR CLIENT to achieve her goal.

Good luck
Santiago
0 votes Thank Flag Link Fri Apr 12, 2013
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