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Trulia Brook…, Other/Just Looking in Brooklyn, NY

How do you deal with a less competent agent on the other side of the transaction from you?

Asked by Trulia Brooklyn, Brooklyn, NY Tue May 14, 2013

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0 votes Thank Flag Link Thu May 16, 2013
I have unfortunately incurred this several times and the very best answer I can give you is keep your cool, keep smiling, and ask nicely if you can "Help" the other agent with forms, negotiation tools or whatever he or she lacks. I especially have encountered this in short sales where I represented the Buyer and EVERY time I have BEGGED the listing agent to let me HELP....Most of the time, I have been successful in them letting me do their job for them. Good Luck! Becky
0 votes Thank Flag Link Wed May 15, 2013
Relax and take a moment to realize we were all "new" once... Good Luck -
0 votes Thank Flag Link Wed May 15, 2013
Take a deep breath, be cool calm and collected and just do the best that you can. It is like any other time in life when you are forced to deal with those types of people. Having said that, I do believe agents like that are the exception as opposed to the rule.

Mitchell S. Feldman
Associate Broker/ Director of Sales
Madison Estates & Properties, Inc.
Office: (718) 645-1665/ Cell: (917) 805-0783
0 votes Thank Flag Link Wed May 15, 2013
Be professional and help them to become more competent for their next transaction without insulting them. Remember your clients satisfaction depends on both sides running well.
0 votes Thank Flag Link Wed May 15, 2013
I prefer working with an agent who is "less competent" to one who is "obnoxious, arrogant and lazy"...
0 votes Thank Flag Link Wed May 15, 2013

This is a fresh wound! One that doesn't take phone calls or return them, doesn't respond to emails or texts, obviously doesn't read information they have at their disposal, and repeatedly provides inaccurate forms and misinformation?

Making sure your customer understands that you are having some difficulty with the other agent is critical....doing this without "bashing" them is important because it potentially makes everyone look bad...including yourself.

Beyond that, it's "take the bull by the horns" and do whatever needs to be legally done to get to a closing.

Unfortunately, this is not as remote a situation as some many believe......


0 votes Thank Flag Link Wed May 15, 2013
Accept the situation for what it is as you are not in a position to change it. Since you feel you are more competent, be patient and try to do whatever you have to do in order to get your buyer or seller to the closing table.
0 votes Thank Flag Link Wed May 15, 2013
first few talkings i will be patient enough, but if it has to prolong, i will share my problem with them and try to better the situation. If nothing works, just wait for the closing, and we are done:)
0 votes Thank Flag Link Wed May 15, 2013
I find that I do not choose the agents with whom I do business. They simply come with the transaction.

I keep in mind that I am working for the benefit of my client. I will do whatever it takes to make the transaction work.
0 votes Thank Flag Link Tue May 14, 2013
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