Mitchell S. Feldman
Associate Broker/ Director of Sales
Madison Estates & Properties, Inc.
Office: (718) 645-1665/ Cell: (917) 805-0783
This is a fresh wound! One that doesn't take phone calls or return them, doesn't respond to emails or texts, obviously doesn't read information they have at their disposal, and repeatedly provides inaccurate forms and misinformation?
Making sure your customer understands that you are having some difficulty with the other agent is critical....doing this without "bashing" them is important because it potentially makes everyone look bad...including yourself.
Beyond that, it's "take the bull by the horns" and do whatever needs to be legally done to get to a closing.
Unfortunately, this is not as remote a situation as some many believe......