I have been with Reply Lead Service since May 2008. My experience has been anything but positive. I have never before relied on a lead service in my business (23 years), but they gave me the sales pitch, seemed like nice people and so I fell for it. After 16 leads (all of which were either listed with another Realtor before the lead was sent to me, had a bogus phone number and/or bogus email address, and/or didn't want to work with a Realtor at this time), and after assurances that all leads I cancelled for bogus information would be replaced free of charge (which never happened), I decided to cancel my account, which I did on June 7 with the National Sales Manager. Of course, they continued to send me leads, and charge my credit card for them. When I called to complain about this, the National Sales Manager told me that it was a mistake, and it would all be taken care of. She sent me a copy of an email she had generated to her "accounting manager." I never heard anything from the accounting manager, nor did I hear anything from anyone else. I then called on July 7, after receiving another charge for a monthly fee, and two charges for leads I did not receive, and I talked to a young man in the customer service department. He was very nice, and promised me that there had been a glitch in the IT department, and that the IT department had wrongly double-charged everyone for leads generated in the first week of July. I told him that I had not received any leads the first week of July and I wanted a credit for $89.90 plus the month charge for July, credited back to my credit card. He said he would do that, and even sent me an email outlining what was going to happen. (I was to receive 5 free leads - I was to be reimbursed the amounts I was overcharged.) Guess what? None of this happened. Today is the 3rd of August, and I have just called and told them that if I didn't hear back from them by end of business today, I would be seeing my state's attorney general tomorrow morning. Nothing. Beware of these people. They are not honest, and the left doesn't know what the right is doing. Supposedly all of the emails, and phone conversations I had with "customer service" people were forwarded to supervisors, none of whom ever responded. Now I have received yet another charge to my credit card for monthly service for August. And they sent me another lead today, which, of course, has a bogus email address, and the phone is a disconnect. LOL - really nice people!!!?!