I would be real careful when using Realtor.com which is owned by Move Inc. My company was sold some CMA (Competitive Market Analysis) leads and we were exact minimum numbers as to what we would expect. Needless to say we received about 35% of what we were told we would receive. We were sold this product as Realtor.com a company that was backed by the NAR and it has turned into a nightmare. Once we advised them about our problem, the gave us all kinds of excuses for not letting us out of our 1 year contract. We agreed to try the product because our sales rep told us if things didnt work out "We are backed by the NAR, we wont hold your feet to the fire." Our biggest problems was the fact we were sold something and did not receive what we thought we paid for. I'm extremely disappointed that Move Inc was not interested in helping us resolve our problem and even more disappointed at the fact they use our Professional Organization (NAR) to swindle my company out of money. I know many people come on here and complain about things so don't just take it from me, I will post some info from the Better Business Bureau where they have 49 complaints in the last 36 months. Please read for yourselves so you can see what type of company you are dealing with. Below is a link to the Better Business Bureau complaint section where you can review the complaints for yourself.
Significant Complaint Details
30700 Russell Ranch Road
Westlake Village, CA 91362
Contact: Debbie Neuberger (Senior Vice President of Service Operations )
Phone: (805) 557-2300
Complaint Description - Posted 2/27/2008
Summary - Company misrepresented reach & frequency of its advertising vehicle, "Featured Community" on Realtor.com & refuses to refund or fulfill their promise.
Sales agent Mo Naim sold me Featured Community banner advertising for exclusive placement for Washington, DC. On 1-30-08, the day after my ad was prepared and went active; I noticed it was not the exclusive placement I agreed to. I spoke with the director of client services that day and she said she believed there were 4 or 5 slots divided among other advertisers with each getting 20% of the region and national retailers filling empty slots until agents purchase them. She referred me to Mr. Bill Sperry. I left a message that day and on 2-1. He did not return either call. On 2-4, I finally reached Mr. Sperry and he informed me I was only getting 10% of the rotation. He also has refused to tell me how many impressions or potential impressions that 10% garners. Throughout these past few weeks, Ms. Merkel has been responsive, polite and customer oriented--representing the company well and apologizing for unreturned calls. Mr. Sperry has failed to return phone calls, respond to emails or fully explain the reach and frequency of the product. His position is basically, we don't care if you're not satisfied or if our sales associate misrepresented the product. We have your money and you can cancel in 6 months. Pursue it with your credit card company.
I would like Move.com to fulfill it's original promise and give me 100% exclusive placement in the Washington, DC market area for my six month term. Or cancel the order and refund my money.
Date Problem First Occurred: 1/29/2008
Product or Service: Featured Community banner advertising
Model Name or Number: Featured Community
Date Purchased: 1/10/2008
Order Number: 2738784
Amount Paid: $4,903.00
Do your research before you get into any contract. I wish I had gone to the Better Business Bureau site before I decided to sign up with Realtor.com.