Do you blacklist/refuse to work with certain other real estate agents?

Asked by Ann Ryan, Doral, FL Mon Mar 25, 2013

I have had a string of real estate agents request access to one of my listings, and then not show - even though I had specifically told them it was owner occupied or that I had to go to personally open it up for them. What things will make you not work with a fellow real estate agent on future deals?

Help the community by answering this question:

+ web reference
Web reference:

Answers

30
Alberto Romero’s answer
Alberto Rome…, Agent, Miami, FL
Thu Mar 28, 2013
I don't think there is a way to control that situation, same thing happens when they request an appointment and the client show up without the agent, and you have to sell the property by yourself but they get paid, some agent don't follow up on their client's mortgage and after 20 days of waiting you realized there is not possible loan, then you cancel the deal and proceed with the backup contract and then you are the bad guy, All this unfortunately is part of the job.
0 votes
Annette Law…, Agent, Palm Harbor, FL
Tue Mar 26, 2013
BEST ANSWER
John,
What you describe is the policy I follow. There is a lot of 'chatter' to ensure no one wastes their time. Yet, no shows do occur without a phone call. One is left mutter to themselves, "What in the world could I have done more to avoid this?"
-
I do like the idea of sending a $250 invoice to the broker for 'Jellybean' services provided.
Maybe the communications will flow the right direction.
Of, course, there is no way to collect.
However, the prospect of the agent bumping into you at Panera Bread while the unpaid invoice is in your hand could be....well....EXCITING!

Not Firm Until You Confirm.

Best of success,
Annette
2 votes
Antonio Vega…, Agent, Saint Cloud, FL
Tue Mar 26, 2013
As mostly a buyers agent my problem comes when I place 2 or 3 calls to the listing agent asking for showing instructions and they never answer back until after we have left the area. Many of my clients are in town for 1 or 2 days, and if the property is not available for showing during our field time...we cannot plan a second trip to look at one single other place.

In my career I have only blacklisted one other agent. He is one of those that thinks is above everyone else and is very politically opinionated. I sent an offer to their office on a foreclosure, nothing in return....I had to waited a day and requested delivery verification, got a one liner back...yes we got it. After a week I see it goes pending on MLS, still no other e-mails. I am waiting for the "sorry your offer was not accepted" response. So I call just to say we will like to remain as a back up, but before I get there I am told "we work for the seller, not your buyer, we don't have time to call and tell you it was not accepted"....how RUDE and classless, totally void of social skills. All other area agents communicate and let people know when offers were rejected. Needless to say...I have never showed another property he has listed.

Tony Vega
4 votes
John Souerbry, Agent, Fairfield, CA
Tue Mar 26, 2013
To paraphrase a Michael J. Fox line in "An American President"... "I tell all my dates that our plans are not firm until they confirm with me half an hour ahead of time." (what a romantic fellow...)
I prefer to confirm a couple hours before an appointment, but the point is to set up a MANDATORY confirmation at a reasonable time. I know agents who say they charge a fee for no-shows, though I don't know if they've ever collected.
3 votes
Yanoska Diaz, Agent, Miami, FL
Wed Mar 27, 2013
Oh Debbie! The Broker? Let me tell you about a "Little Town" called Miami. Antonio and Ann can testify to that effect. I have had doubts about the authenticity of some listings...how about you Ann? Antonio? Have you ever made numerous requests for showings, a dozen calls, emails and no response while the property sits active on MLS?
2 votes
At least you got a response Libby, no one has ever been that BOLD with me, I would drop dead on the floor laughing!!!
Flag Sat Mar 30, 2013
Yes, I've had this happen. I'm told they are waiting for their own buyer for total commission.
Flag Thu Mar 28, 2013
Yes. Regularly, as a matter of fact.
Flag Wed Mar 27, 2013
wow that's pretty amazing, and not in a good way!
Flag Wed Mar 27, 2013
John Souerbry, Agent, Fairfield, CA
Tue Mar 26, 2013
Judi - I'm not yet old enough to offer anything sage, dammit.
2 votes
Bill Eckler, Agent, Venice, FL
Tue Mar 26, 2013
This is a good but difficult question to which to respond....being truthful sometimes hurts!

There is no "black list" but during the course of doing business we all encounter people that have questionable values that lead to less than ethical behavior. Perhaps the best way of viewing the withdrawal of willingness to work with these individuals is from the stand point of taking measures to protect your business, your company, yourself and your customers.

When you build success that is based on a standard that can be undermined by associating with certain individuals there comes a time to consider exclusion.

Respectfully,

Bill
2 votes
Joseph Hasti…, Agent, Bayside, NY
Mon Mar 25, 2013
Hi Ann. Sorry to hear of other licensees who simply don't understand the concept of common courtesy which dictates a call if they can't make it to their own appointment. I have never experienced that in New York. Everyone is as serious as a heart attack here. Unfortunately, what can really be done? This business will frazzle your nerves and colleagues will try your patience but we all gotta hang in there and scrounge up a buyer for our listings.

If there was one agent in particular who consistently did this to you, I would have my office mgr contact theirs to discuss the habits of the agent. Certainly nobody has the right to abuse another agents time. Short of that, or assault, I would be open to all calls. Good luck.
2 votes
Debra (Debbi…, Agent, Livingston, NJ
Mon Mar 25, 2013
well, as much as I might mutter under my breath (or loudly if no one else is around)............I will work with any licensed agent who has a ready, willing and able buyer for one of my listings!

Since agents are not created equal, you have to take the good with the bad...and pray there are more of the former than latter!

How about the agent who just HAD to show my listing at a certain time, with very short notice - I changed my schedule to accommodate her, as I had to accompany all showings and let them in..............she came 20 min late (no courtesy call to let me know), and the first thing her buyer said when they walked in was: "Oh, you didn't tell me the house has a pool - you know I don't want a pool"!!
Apparently the agent never even bothered to read the listing to see if it had a pool.

(I did more than mutter when they left the house).
2 votes
Mack McCoy, Agent, Seattle, WA
Mon Mar 25, 2013
Not a thing.

Although I am not of the Faith, I do believe in forgiveness, second chances, and the possibility that - as in Matthew, as I do upon my fellow agent I do upon . . .

It's not our job to be judge and jury. We know personally how even the slightest and most innocent miscue on our part can make a client choose another agent, but our job isn't to enforce perfection, it's to put deals together for our clients.

So, even though you know that agent X is a Major League (pre-censored), money talks, and if they've got the buyer with the money, then . . . the door is always open.
2 votes
Yanoska Diaz, Agent, Miami, FL
Mon Mar 25, 2013
I have been threaten a "couple of times", some Realtors are under the impression that I have to reply to voice-mails or emails within 30 minutes otherwise they will contact Chase and the Association and the DBPR and my Broker...guess what? That is a great way to get into the Listing Agent good side. Their names are not forgotten, I have an excellent memory ;) I sure hope they do too, Yanoska Diaz is not hard to forget or is it?
2 votes
Antonio Vega…, Agent, Saint Cloud, FL
Thu Mar 28, 2013
Yanoska is so correct on it. I have had several clients over the last week contact me via Trulia about 2 listings on my local area (Osceola County) that are posted by agents from outside the Mid-Florida MLS area. You can tell by their MLS codes beginning with an "A". So I have to go into Realtor.com to try to find the brokerage or agent. Then sent them emails, voice messages, text several times and still no answer. Why would any agent that cares about their reputation and service be accepting out of area listings that they are clearly not interested in getting sold?

Yesterday one of my buyers flew back to Peru, left me all the documents ready....but still no response from the listing agent. Frustrating is an understatement.

Tony Vega
La Rosa Realty
1 vote
Pacita Dimac…, Agent, Oakland, CA
Wed Mar 27, 2013
What you described is not at all unusual, but it's far from the worst. I've had my share of agents with whom I would hate to do another deal. Those agents' reputation are tarnished.

But if they hold the key to getting my buyer/seller happy and satisfied, then I have to put my clients' interests ahead of mine.

Of course, I can also provide some background info to make my clients have the information they can use or filter.

By the same token, I've had some really good experience with many agents. And when another agent asks me what I think of them, I give glowing recommendations.

Karma!
1 vote
Mary Jo Green, Agent, Campbellsville, KY
Wed Mar 27, 2013
I guess you can really say it takes all kinds! I have not had an agent not show up for a showing without calling, but I can imagine how frustrating that would be. I have ran in to the listing agencies that haven't wanted to return calls....therefore, making it impossible to show their listings. I think bad practice will eventually catch up with them.
1 vote
does 303 lakeridge rd 76108 lakeside tx home have a view through the sliding glassdoor into the sunroom
Flag Wed Jun 29, 2016
Barbara Klare, Agent, Fort Myers, FL
Wed Mar 27, 2013
An agent’s reputation with fellow agents is just as import as their reputation with their clients. I couldn’t refuse to work with anyone. But there are a few agents in the area that either don’t know what there doing or don’t care. I just know that if I’m working for them I will have to do all the work.

The thing that really bugs me is not responding to showing appointment calls. If agents don’t have time to set up showings why not use a showing service. It saves time and doesn’t cost much at all.
1 vote
Debra (Debbi…, Agent, Livingston, NJ
Wed Mar 27, 2013
Yanoska - that is amazing!
Did you follow up and call his Broker? the sellers?

Are offers taken so litely where you are??

If you, or anyone, had an offer on one of MY listings, I'd take you to lunch!!

haha

(kidding...................................well, if it were a great offer maybe!)
1 vote
I've had this happen too. I did call to follow up with the broker, who also didn't return my call. The buyer then spent the next 2 weeks trying to track the fellow down - against my advice - as clearly he wasn't interested in accepting her offer. Six months later, the unit is back on the market, bank is asking for more money. Same client makes a second offer, which again sits in limbo. I understand it did eventually sell. Ugly, isn't it?
Flag Wed Mar 27, 2013
Yanoska Diaz, Agent, Miami, FL
Wed Mar 27, 2013
Antonio, can you believe I sent an offer to another agent 2 weeks ago, no response at all, no thank you, no go fly a kite, I have followed up a few times and nothing. I have no choice but to laugh at some of these practices...
1 vote
Dorene Slavi…, Agent, Torrance, CA
Tue Mar 26, 2013
Dear Ann,

Very tempting when faced with unethical and borderline illegal practices I have seen during the foreclosure crisis of the past few years. I doubt many of those 'types" will be in business long anyway. There are agents I would "rather not" work with, but I do If necessary.

Since we must do our best to help our clients, it would not be in their best interest to blackball certain listings or agents. You might consider letting them know,(other agents) that the courtesy of a phone call for cancellation would be appreciated. It's not unusual to ask for a return number, or their contact information by text. That way you can double check and confirm on the appointment.. I confirm an hour ahead with them.
Hope this helps!
1 vote
Dorene, these were folks who had confirmed the appointment, in fact, they'd been in contact with me multiple times during the afternoon. They simply just didn't bother to show, keeping me (or my client in some cases) waiting. After thinking about it, I'm giving Annette the best answer. For those on my "blacklist", they're going to have to show up when I have other appointments, or they're out of luck. I'll deal with it if they make an offer, but will probably treat them as "second-best" possibilities.
Flag Wed Mar 27, 2013
Cristyle Egi…, Agent, Lake Park, FL
Tue Mar 26, 2013
I don't refuse to work with other agents because I feel like I'm just hurting our clients in the long run. Unless their behavior is hurting my client, I just try to breathe and deal with it.

If a client wants to see a property or a buyer is interested in their property, I can't get in the way because the other agent did whatever in the past.
1 vote
Judi Monday,…, Agent, Green Valley, AZ
Tue Mar 26, 2013
My vote is for not firm until you confirm...sage advice John and one I plan to use.
1 vote
Ann Ryan, Agent, Doral, FL
Tue Mar 26, 2013
Annette, I love your idea of just making them come to public showings. I'm just happy I had multiple showings booked so I didn't waste gas and got a likely tenant last night. I really don't identify people as bad sheep often, but there are just some who aren't reliable.
1 vote
Terry Farnsw…, Agent, Lisle, IL
Tue Mar 26, 2013
Unfortunately, the agent cannot always control if their clients ultimately wants to show up. I've had instances where clients stand me up, decide they don't want to see the property at the last minute, etc. etc.

Do the agents call you with an explanation of "why" they didn't show up? Or did they just "no call no show"?

The other thing that I think listing agents sometimes forget is - the reason that a buyer's agent will schedule an appointment from 2PM-3PM is not because they are trying to make things difficult. It's because when you are showing 15-20 properties in a day - it's very difficult to know "exactly" when you'll be at the 12th property.

Another problem is - since a lot of us (if not all) essentially "work for ourselves", there is often a lack of care and accountability in some agents. If you were working for a Fortune 500 company, and repeatedly stood managers, directors, and VP's up for meetings - you would hear about it, and would likely be reprimanded or fired. Many real estate brokers don't "answer" to anyone, so they feel like they don't have to follow the basic rules of common courtesy as a result unfortunately.
1 vote
Annette Law…, Agent, Palm Harbor, FL
Tue Mar 26, 2013
Unfortunately Ann, this is a predictable attribute of those agents who are incapable of managing their client. They have allowed the buyer a 'foggy' idea of the purpose of this first opportunity to view the property. Too often they allow the tire kicker to loiter about the first house and chat about 'This looks like 'granny's old sofa' or critique the owner's color pallet. By the time they arrive at house 3 they are 45 minutes late. By the time they get to my place....I am fuming.
-
Wasting another persons time, time that CAN NEVER BE RECOVERED it the highest form of DISRESPECT OF OTHERS!
--
But I take names.
When they call and that Flag appears next to their call id, they are automatically offered the next public showing opportunity. PERIOD! I know.....
"My buyer is getting on the plane at 2 and will not be available!"
Listen closely, "the next time the house is available for you view is Wednesday at 2PM. Not 2:30 and definitely not 3pm. or Thursday at 10AM." (Give them a choice...DO NOT let the culprit dictate and DO NOT PROVIDE A TIME RANGE! )
-
I can be there around 2 to 3?
OK. but if you are arrive and it 2:05, go automaticly to you next listing. This home WILL BE LOCKED."

"Why are you being so uncooperative?"
"I'm glad you asked. By the way, you do have a cell phone..right?" Then you make your point.
-
I think you can take it from there.
-
When folks are held accountable for their behavior...they tend to behave better. By the way, during the listing conversation, I let the homeowner know there are rogue 'diva's' out there. I also want to establish a mechanism to lessen the disruption to their lives. Have them agree to 'Fixed' showing times.
-
Of course you will be reading on Trulia...."Why can"t my agent get access to the good homes before they are under contract?"
=
Don't the 'Jellybeans make life more complicated than it needs to be?

Best of success to you,
Annette
1 vote
Awesome!!!!
Flag Tue Mar 26, 2013
Ann Ryan, Agent, Doral, FL
Mon Mar 25, 2013
Oh, those people annoy me too! However, I can deal with the annoying ones, it's the unprofessional and unreliable that I really want to avoid.
1 vote
Bill Eckler, Agent, Venice, FL
Thu Mar 28, 2013
Additionally...I would never stand between a customer and a property of their choice and I DO believe in second chances but "on a very short leash!" There are too many true professionals out there to take the chance on someone that is less than....

Bill
0 votes
Scott Godzyk, Agent, Manchester, NH
Thu Mar 28, 2013
For listings like this , i call the agents ahead to confirm they are coming and will not hesitate to call them if they do not show. You have to put your foot down but need to call the agents on their behavior
0 votes
Scott Hulen, , 64068
Tue Mar 26, 2013
No, but it does affect the consul I would give the client or the way in which the negotiation is handled. Let’s face it our industry is populated by non-professionals who preform less than 6 transactions per year. Then you have a select group of about 20% of Realtors® which thank God perform most of the real estate transactions and know how to get a deal done. Generally speaking the best realtors® to work with are the ones who have been in the business at least 5 years and turn over 20 transactions per year, they know what’s important and what’s not, how to get a deal done or kill it and move on, they just don’t have time for the games & the b.s.. On homes I market I take a very hard line approach by having a pre-inspection done by an engineer, and bluntly tell the other Realtor® other inspections are welcome & we will repair safety issues but if you “create” a wish list this deal is DOA. Am I hard to work with or just bold, straightforward & honest?
0 votes
Yanoska Diaz, Agent, Miami, FL
Mon Mar 25, 2013
You guys are all so nice I feel like deleting my answer, but I won't, I am 46, they should know better than to threaten a woman my age ;)
0 votes
Akil Walker, Agent, Upper Marlboro, MD
Mon Mar 25, 2013
Hi Ann,

I understand the frustration but its our job sometime to deal with our professional cohorts' shortcomings. One of my biggest frustration is communication or the lack thereof.
0 votes
Steven Epste…, Agent, Coral Gables, FL
Mon Mar 25, 2013
Regardless of the frustrations we cooperate with all licensees, except when it is not in the best interests of the principal(s) (or ourselves) to do so. We try to educate and professionalize the industry not penalize them. And we do report unethical practices and MLS Data errors whenever time permits. NEXT!
0 votes
Search Advice
Search
Ask our community a question

Email me when…

Learn more