Certification is now necessary with some BPO companies, and recommended by others. Most BPO companies don't care if you are certified, but they do care about the quality of your work. Certification is meant to get you on the right track with BPOs because they are different from CMAs. If you are a licensed agent in a state where BPOs are legal for the purpose they are ordered, you are good to go. We do offer coaching and 1 year of support for $45. Sometimes getting into the systems to get BPOs can be tough or involve a wait period. We also help with that.