Disengaging Gracefully..

Asked by Lela Ashkarian, 33050, FL Thu Dec 27, 2012

In this or any other business we all work long hard, effective hours, with either buyers or sellers, I am wondering, when you have done everything in your power, and possibilities, and now you are frustrated, because what you were expecting, or still waiting to happen is not manifesting..you hear that little voice withing speaking with you.. Let HIM/HER Go.. ...Now Raise your Right Hand.. then the Left hand.. and tell me .. tell me that you had this experience!!??.. Yessss... yess.because I have had them .., and no more.. Do you have a Disengagement note, email, or script ? that I could tweak mine and then I will post it here.. what do you think ?

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Michael Cheng, Agent, San Jose, CA
Thu Dec 27, 2012
First, I don't have any need for such a script. If the client isn't satisfied, then it's his prerogative to walk away.

Second, I don't believe in dropping clients. If I've already done everything I know, then it's time to learn something new that could help my client.
Web Reference:  http://www.archershomes.com
2 votes
Annette Law…, Agent, Palm Harbor, FL
Mon Dec 31, 2012
I have one of two responses

1. "I believe another professional would be better able to get the results you want and I could not produce. Here is a list of a few agents I suggest you call." (you really don't want to be on that list)

2. "You're Fired!"
This response is reserved for those who have proven to be the 'black hole' of time. Typically Trulia investor types who start with, "Looking for a hardworking real estate agent who will write low purchase offers....."
A "Black Hole' is the environment where everything goes in, nothing gets out. It's not amusing anymore.

The key to avoiding using response number one or two is investing the time to understand how the client will make a decision. If they are evasive or can not be clear, time to practice..."I believe another......"
1 vote
Lela Ashkari…, Agent, 33050, FL
Mon Dec 31, 2012
I highly recommend reading the Paradox of Choice, By Berry Schwartz, or watch the Ted.com you will shift your thoughts on how to handle these customers... Happy New Year... and have the best days of your life..
0 votes
Alissa Spears, Agent, Rockport, TX
Mon Dec 31, 2012
I have to say, I have some difficault clients. I don't forget any of them, even years later. I think you have to see which ones are genuine Buyers or Sellers and those that are not really going to be dollar productive. Then, the ones that will truly Buy or Sell through you, find out what their trigger points are and appeal to that. Some of these clients have been my biggest fans!

Alissa Spears~Broker Assoc. Lynn Johnson Realty Inc
0 votes
Scott Miller, Agent, Boca Raton, FL
Mon Dec 31, 2012
There are LOTS of abusive customers because of their personalities, personal problems, etc. Sometimes the more helpful and professional you are, the more abusive they become. Sometimes they see this as a sign of weakness. It's all human nature, cut out of these kinds of relationships, the sooner the better. Leave them to the 'holier-than-thou' agents that believe no customer can do any wrong. I say ADIOS.

Scott Miller
Realty Associates
Boca Raton/Miami Beach
0 votes
I value your comments... and that's why we have to LET THEM GO sooner than Later... " this was my last disengagement email to a buyer who sent my email to another agent in town and that agent is paying me 25% referral fee.. it's all about influencing those who respect and value our BEING."
the name of the BUYER>>>>" when you purchase a property thru us , you deserve to have an agent who’s really excited about getting the transaction negotiated, and accepted on your behalf . When there is trust things go fast... and at the terms you are approaching the offer without having the trust.. that’s not me. So, I would like to suggest that we end it now rather than both be disappointed later, but thank you for the opportunity to have seen this condo and making the offer.. and have the best day of your life." Buyer heard, recognized, valued, and understood with who he was dealing with... good luck and have a super nice 2013... When values are clear, decision making becomes easy.. Right?
Flag Mon Dec 31, 2012
Jenet Levy, Agent, New York, NY
Sun Dec 30, 2012
I agree with you that there are times that you do have to disengage. This happens when you have put your all into finding a buyer exactly what they want and they do not bid on the property or insist on lowballing despite your guidance. When this has happened multiple times with a buyer, it is time to say "next" and help the people who are serious and need our help. I don't have a script.
0 votes
Zelda Kohn, Agent, Pleasanton, CA
Fri Dec 28, 2012
Even if I used scripts I would not have one for disengaging. I would simply allow a customer to walk away. Once a customer is my client I do whatever is possible to make the relationship work. The most difficult clients are my best resource of referrals.
0 votes
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