Thanks for the link for ripoffreport.com as I will use it. I was hoping by today someone from agent image or the design people would have replied to my request for a refund, but no luck. I even emailed the CEO of the design people thru a 'linked in' type of message on his home page.
Thought it would be good to give a little update/explanation of my scenario for others as well. I have been a Top Producer website client for many years and loved their website as it has the best community reports, market snapshot, mortgage calculators, and other features, as well as a self-serve back door way to customize every page with pictures, links, and more. The only problem was I wanted a more polished/custom look to my website and they only offered the various templates of which I had tried.
After researching online and looking at many website companies sample websites, I found Agent Image had some of the slickest and most professional looking home pages around, although their tools, gadgets, widgets, and such were very lacking. So I decided to go with them for a more custom and professional looking site as they said they could incorporate sub-pages and widgets from my current website thru Top Producer (and TP said it was fine as long as I continued to pay them too).
Here is the problem. Every time I ever spoke to someone at Agent Image, they would NEVER do any work on the site while I was on the phone. Hence, they would take some notes, and say they would get back to me. As a result, two weeks later or more, they would get a portion of what I asked done, and then we would have another conversation and then start the delayed process over again. Also, one of the main problems was that they didn't listen and do what I asked them to. So months would go by, and hardly anything got done. I ended up designing my home page on my own and emailed it to them in various jpg and pdf formats and they converted it to the website. But when you send an email asking for a reply, on average it would take 10 days to even get an answer.
Now, here is the funny part. When they coerced me into 'going live' with the site although the site wasn't anywhere near complete (about a month ago), then it was like I was dumped into the abyss and the designer quit answering me altogether. So I decided to forget them and if I had to lose the $2,000 and start over it was something I had to do. Then I called Top Producer about something and they now tell me they do custom sites for FREE now!
SO IN ONE FORTY MINUTE PHONE CONVERSATION WITH TOP PRODUCER, THEY ACTUALLY CONVERTED MY WEBSITE INTO EXACTLY WHAT I WAS LOOKING FOR PIECE BY PIECE WHILE I EMAILED THEM INFORMATION AND TALKED THEM THROUGH IT, AND ACTUALLY ACCOMPLISHED MORE IN 45 MINUTES THAN FOUR MONTHS OF AGENT IMAGE!!!!
And they are going to put in my flash animation slideshow for free as well, and said it will take about 2-3 weeks! The best part is that I could fully understand them on the phone too! Most of the people I spoke to at Agent Image were of a natural dialect not of this country's origin and it was very difficult for them to understand me as well as my understanding them.
Two companies over the years have provided excellent tech assistance, Go Daddy and Top Producer.
So my advice to anyone seeking a good website company provider is to get a domain thru Go Daddy and use Top Producer for the hosting as you will be fully pleased with all of their support, and not be out a ripoff setup fee like me! $2,000 for wasting my time, but another life lesson learned is invaluable!