Suzanne, well stated. Count me in at the next meeting and keep me posted on dates. Unless I am missing a bigger picture here, I don't see what was wrong with the old system/guidelines. They worked fine, they were fairly seamless, and allowed us to operate at maximum efficiency. I too don't like paying up the nose for a service that I have to struggle with, or that doesn't work efficiently for me. It is those exact services that allow me to focus on other areas of R/E, like getting new clients while having that peace of mind that my existing clients are being serviced through those auto-emails while I'm out on the road at listing appointments, or previews.