Posting your question here isn't effective. To begin with Trulia isn't in real estate, they are in advertising. Secondly they don't read these questions, these are for other Realtors, Lenders, Property mangers to answer.
Your question should be directed directly to your Realtor who should be handling this directly for you. If their not or their telling you they can't what they're really telling you is they don't really know what their doing. They have control over your listing but it doesn't sound as if their exercising it based on your comments.