The motto at Syms is "an educated consumer is our best customer". I think education is the point of Sally's post. In that spirit, I cannot stress enough the importance of sellers interviewing a range of Realtors (forget about sales agents) to find out what they will do for you to sell your home. A knowledgeable full service Realtor will be able to demonstrate that they can sell your home faster and for more money than a discounter.
Thanks for the discussion, Sally.