Hello Javier. I must say your question doesn't speak well of your principal broker or their operation. This is a basic question and while I welcome you to the profession, I am also a bit disturbed that you ask it in this forum. Talk to your broker and other agents in your office or seriously consider getting out of that office. This is a highly competitive business. Don't expect anyone here to do what your own office seems unable to do. I do wish you good luck.