There are many reasons not even explained here. For example, accountability coming from the agent in their work ethic brings about respect from the client. Even today on 2015, many "veteran" agents (not all) don't work like they used to. Compare that to the inexperienced but enthusiastic newbie, you could understand why a client may opt to go with them. They just seem more genuine in wanting to help the client solve their problem. And they may try to do the little things that the veteran agent used to, but thinks is beneath them at this point in their career. Being accountable means that you take responsibility for a deal not happening for the client. Could be from not setting expectations properly on the purchase, listing, etc, or not being comfortable or confident enough to handle the type transaction involved....e.g. short sale or potential short sale...(I see this a lot...)
Many of the better agents do not give up trying to do what is best for the client...and that is what should always be the priority, whether a newbie or veteran...
If you lose a deal to an inexperienced newbie, the first place to look is at yourself. What could you have done differently that would have made the client sign with you? Forget the ego and just answer honestly.... Tom Hinz www.shortsaletosell.com