I would just talk to the agent. It sounds like there is some mis-communication going on.
Maybe he is a new agent and is doing the best job he can.
We are in the middle of the holiday season, there is more going on right now than usual.
If you are really not happy with the agent, ask if you can cancel and express your feelings. The selling process is long and you need to be able to communicate with your agent. It depends on your signed contract, the office can hold you to the contract. If you have a fax, they can fax it to you or drop it off at your home.
Barrington IL Realtor