For me, the person that handled the houses where I had a home, was rude and offered about half the amount that I had hoped to get for the house. Was very irate from the entire phone call. Later an attorney was recommended to handle the house. That was also a disaster!. Wanted a lease on the house for $1.00 (right' ONE dollar) and I was to pay all utility bills AND the entire cost of fixing,, repairing, remodeling, & all to the property for a least a year plus taxes and insurance. That contract was to one of the "We Buy Ugly Houses" companies. Each is supposedly independently owned and operated. By that time, the attorney had two payments toward his bill for "handling" the property and I wasn't about to sign that one year lease. A neighbor had sent me the name of a real estate broker that might be able to help me. I had not contacted the neighbor but I thought I would give it a try. A family member also met the person, took pictures of the place and sent the photos to me. Shock! The person that I had let live in the house just for keeping it neat and in repair (if anything got broken) left it in a huge MESS! All appliances were broken! The house was filthy and was a disaster! The broker said he would see it would be ready for sale within a short time and he had a contractor that would probably work with him and that payment to the contractor probably would be after the sale of the house. I am a senior citizen, retired, and live on SS with only a couple of hundred dollars in the bank at that time. The family member was asked by the broker to travel to the location of the house occasionally to see how they progressed. Both the family member in that state and myself at every thing that was done to the property. All carpeting was removed and new flooring was laid after the subflooring was prepared for the new floor coverings, some dry wall was removed and replaced, plumbing that was not repaired properly was redone, the entire house repainted inside and out, closet sliding doors replaced because of breakage to all of them, brand new appliances placed in the kitchen, kitchen cabinets repaired and refinished, garage electricity was completely redone, new sod (grass) put in the large front lawn, new garage door installed, and all done without me having to put any money out (which I didn't have anyway), and the property looked fantastic! The family member was shocked at what a fantastic job the broker and his contractor did to the place. They worked usually at least 6 days a week and finished the place in about a month. Pictures were taken one day, placed on the internet the next day, a buyer drove up the next morning and after taking one look from the street decided that that was their new home! The broker put a higher price on the property than we had set, then put another higher price on it when he offered it for sale. The buyer knew the final asking price by the broker, and offered MORE than that! Within 3 days the property was in the hands of the title company and 3 or 4 other offers for the asking price had been made. Needless to say the first offer, was accepted the day after it was placed on the market. I even received a nice note from the buyer stating how much they loved the house and how I had faxed not only any papers that needed signed back the same day they were sent but since I am an older person, even had a note written by my personal primary physician stating that he had known me for a number of years and still remained perfectly capable of handling my own business and personal needs. It cost me about $60,000 or a bit more from the sale of the house but I ended up with more money in the bank than I originally had hoped to have. For me and how the office of "We Buy Ugly Houses" where my property was located, was a very bad experience! The best thing was the wonderful, hard working real estate broker that was willing to take on my former property and his contractor that did an awesome job for me and the new owner of my former home!!