8029 Switchback Trl, Charlotte, NC 28213

Overall, I would rate my experience with the school an 8 out of 10. We recently learned about the school, which is the only reason it is not a higher score. The enrollment process was smooth and efficient, and staff responded quickly. My child appears genuinely excited about learning, and the teachers seem very caring, supportive, and motivating. From my experience, the school does a great job supporting students’ mental health and emotional well-being, as well as providing appropriate accommodations and support for students with disabilities. I also feel that the school takes safety seriously. Each time we enter the building, we are required to buzz in and identify ourselves to front office staff, which makes me feel confident that student safety is a priority. The only concern I have involves the front office experience. There is one staff member who consistently comes across as rude or unapproachable when parents ask questions, even when the questions are simply about speaking with a teacher. It often feels as though parents are being treated as a burden. Additionally, on very cold mornings, students are required to wait outside until the exact entry time. While I understand policies are in place, allowing students inside just a few minutes early during freezing temperatures would be greatly appreciated. If this concern were addressed, I would confidently give the school a 10 out of 10.