3940 Upper Passage Ln, Round Rock, TX 78681

We had high hopes about Chandler Oaks - most of our online research was positive (with some complaints about arbitrary decisions from the principal, which we should have taken as a sign). Our son is zoned for the school, but we had him in private school about 15 minutes away from our home and wanted to see if a closer alternative would be a better option. We were incredibly disappointed when dealing with the administration - I called 4 times and left messages for both the registrar and the front office which were never returned. I resorted to looking up the emails for the registrar and the principal, and asked if they would meet with us (we had several questions that couldn't be answered by their website or the district's website). What I got was a lot of bureaucratic and ill-informed responses. When I asked several questions related to our situation that I couldn't find answers for online, both the registrar and the principal said we would need a call "as it is a lot of information to include in an email" but the principal couldn't schedule a call for a week. She also misunderstood our enrollment status and where we were zoned and told us she couldn't approve a transfer and that 2nd grade was closed (I told her we were zoned for her school, but I guess she didn't read that part). Instead of a call, I asked if it would be possible to meet for 30 minutes, so we could see the inside of the school (and possibly bring our son to see it, so he wouldn't be anxious on the first day of class) and was told the school only offers tours during the school year by the counselor and that the principal wouldn't meet with us "I do not meet with parents until children are enrolled in my school. This is a common practice amongst administrators and schools in RRISD." were her exact words (which we know is not true because we have friends who are principals in RRISD and they confirmed there is no such policy). After getting such disappointing answers, lack of accommodation and generally unfriendly treatment, we decided not to proceed any further. We took all this unprofessional behavior as a sign that Chandler Oaks specifically is not the right fit for us. So my advice is don't waste your time - there are better options in the district and lots of charter and private school options then having to deal with this principal who can't be bothered to meet with prospective parents and students. No wonder their enrollment is declining.