1656 NATALIE Road, Saint Augustine, FL 32084

The treatment I received while picking up my daughters from school today was in acceptable. As an African American father with my custody agreement in hand, I was made to feel as though I were a criminal. Despite having proper documentation, I was left waiting more than 20 minutes while staff contacted the resource deputy to stand by an action that was completely unnecessary, especially given that I remained calm and never raised my voice at any point. While the principal and guidance counselor eventually handled the situation appropriately and helped resolve the issue, the experience leading up to that point was unacceptable. In particular, the woman in the front office seated to the right (when facing the desk) demonstrated inconsiderate and incompetent behavior that escalated the situation rather than helping it.No parent should have to feel profiled or treated with suspicion while simply picking up their children especially when legal custody documents are provided. I hope the school addresses this issue so other families do not go through a similar experience