Each company operates differently. My people would always need to rely on me. The question is how experieced is the loan officer. The processor and I work closely with each other. I may have negotiated a rate price and a loan detail item with the underwriter that the processor may not know about when you call. Therefore I am always the contact person. If the LO appears to be totally flaky go with the processor.
I am a hands on loan officer. There are some who do nothing but take the application. I know every detail of every loan.
Sally W. Hamby
Pine State Mortgage-Atlanta... more