Call them and be very open about your concerns. If you do not like what you hear, tell them you will be moving in another direction. You can try to see if the agent/company will let you out of the contract but they may have a procuring clause in their listing agreement. If they do let you out, they will retain, for 90 days, the ability to collect a commission, paid by you, if someone comes to the table with an offer.
I would try or wait it out and then re-posistion your house. Even though the agent seems unprofessional and incompetent, the harsh reality if you're not getting any action is, your over priced for the current market. Regardless of open houses and promotions, as long as your property has full internet exposure, buyers are seeing it. That is if the pictures are clear or you have a video tour uploaded. Good luck to you and your agent. Sounds like you will both need it.... more